HomeData Science JobsION | Hiring | Technical Support Analyst | BigDataKB.com | 07-04-2022

ION | Hiring | Technical Support Analyst | BigDataKB.com | 07-04-2022

Job Location: Noida

Perform technical investigation of client incidents, regularly communicating status and risk
either directly to the client or through IONs Business Desk
Escalate to and work alongside development and implementation teams to ensure incident
impact is mitigated in the shortest time possible
Perform and document full root cause analysis
Log, prioritize, and manage incidents within IONs IT Service Management tool, ensuring
they are regularly updated and accurately reflect the current state of investigation
Develop technical, functional, and business knowledge required to investigate and resolve
Liaise with internal groups as necessary, including Development, Implementation, and
Infrastructure teams
Provide technical assistance during new installations on-site
Build and maintain strong client relationships
Ability to work effectively within a team with minimal supervision
Willing to work in shifts, weekends and Indian bank holidays, for maintenance work
Computer Science degree (or equivalent)
2 7 years experience in a similarly fast paced industry
Strong analytical, reasoning and decision-making skills
First class written and spoken English
Excellent understanding of computer operating systems (Windows/Linux/Unix), networks,
and SQL/databases
Drive, initiative and commitment
Execution, productivity, rigor and attention to detail
Teamwork, reliability and collaboration
Lateral thinking and good judgment
Ability to communicate confidently and concisely using business acumen

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