Job Location: Mumbai (All Areas)
Dear Candidate,
We have an urgent requirement for Assistant Manager – Business Analyst (Retail Application in our IT Department with Skechers India.
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Below mentioned are details regarding the Job Profile, Incase you are interested in the Profile you are requested to share your resume at – [email protected]
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Company Name: Skechers India
Department: IT
Job Location: HO Mumbai (Andheri)
Job Profile: Sr Business Analyst ( Assistant Manager – Retail Application)
Job Description
- Drive results as the first line of IT Lead to cross-functional teams for Retail Applications and integrated Application projects and day to day to operations and support
- Provide information and advice on Business Application functionality, applicability, and usability.
- Partner with end-users to understand and analyze complex business problems and define business needs for new and/or enhanced services or optimize/streamline business processes.
- Interview internal and external customers to gather requirements. Document functional specifications for development and enhancement projects. Validate business processes against business requirements.
- Ensure business requirements are clearly understood, reviewed and confirmed with the stakeholders. Ensure business requirements are properly documented and functional/business consideration is identified for each solution. Ensure alternative approaches are evaluated in working with internal and external stakeholders.
- Assist in providing innovative solutions with best practice standards and approach.
- Provide application knowledge for implementation of new modules and added functionality. Participate and coordinate application analysis, functional design, application configuration, application testing, and training for end users.
- Support Business and Finance departments in answering detailed functionalquestions and determining solutions for their issues.
- Troubleshoot and coordinate with teammates to resolve problems and investigate enhancements for applications.
- Research and investigate user-reported issues to determine whether they are resulting from poor business processes or a technical system issue. Follow up with user / partner resources to resolve.
- Verify that requirements are testable and generate testing objectives. Ensure functional specifications are sound, efficient and support company goals.
- Support unit, QA and UAT testing using a combination of business expertise and technical understanding, working with teammates to develop and/or execute test cases.
- Coordinate user acceptance testing, working directly with end-users to manage tasks associated with testing.
- Act as a liaison between technical and non-technical users. Interact with technical resources for problem resolution.
- Ensure that all development standards including PCI and GDPR compliance are taken into consideration in the functional and technical design/solution phase.
- Determine best approach for the user community with respect to documentation, end-user query tools and training materials.
- Manage team and ensure the job duties are been fulfilled by the member.
- Supervise team members performance and provide adequate training and guidance.
- Manage day to day operations and support issues reported on ITSM portal and ensure the SLA are met set by department.
- Strong knowledge of Retail Application process and integration touch points.
- Omnichannel experience with Marketplace, Webstore integration.
- Knowledge of CRM, Gift Vouchers, Coupons, Promotions and Integration with Third party Application.
- Excellent oral, written communication, and interpersonal skills to effectively work with all levels of the organization.
- Perform all other duties as assigned by management.
Warm Regards,
Shraddha Bhosle
Skechers India
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