HomeData Science Jobs - BharatTalentstack Consulting | Senior Business Analyst | Kolkata, Mumbai, Bhagya Nagar, Poona,...

Talentstack Consulting | Senior Business Analyst | Kolkata, Mumbai, Bhagya Nagar, Poona, Sardar Patel Nagar, Chennai, Bengaluru, Indraprasth / NCR | Bharat | BigDataKB.com | 2023-01-17

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Job Location: Kolkata, Mumbai, Bhagya Nagar, Poona, Sardar Patel Nagar, Chennai, Bengaluru, Indraprasth / NCR

Job Detail:

  • Ability to translate structured and unstructured problems into analytical frameworks
  • Ability to experiment with alternate analytical techniques to solve problems.
  • Ability to plan and execute deliverables
  • Ability to multi-task and work on a diverse range of requirements
  • Ability to understand business nuances and its implications on customer experience
  • Provide actionable insights (from data analysis) to stakeholders
  • Ad-hoc analysis and support on strategic and tactical CX initiatives
  • Build metrics improvement roadmaps with insights on critical levers to achieve targets
  • Experience in Descriptive, Predictive, Prescriptive analysis
  • Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction




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