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Job Location: Kolkata, Mumbai, Bhagya Nagar, Poona, Sardar Patel Nagar, Chennai, Bengaluru, Indraprasth / NCR
Job Detail:
- Ability to translate structured and unstructured problems into analytical frameworks
- Ability to experiment with alternate analytical techniques to solve problems.
- Ability to plan and execute deliverables
- Ability to multi-task and work on a diverse range of requirements
- Ability to understand business nuances and its implications on customer experience
- Provide actionable insights (from data analysis) to stakeholders
- Ad-hoc analysis and support on strategic and tactical CX initiatives
- Build metrics improvement roadmaps with insights on critical levers to achieve targets
- Experience in Descriptive, Predictive, Prescriptive analysis
- Key CX metrics for improvement: NPS, Resolution Rate, Incident reduction, Contact reduction, Cycle time reduction
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