Job Location: Mumbai
Key Technical expectations
- Provide EUC support for in house and remote users (Level 1 2)
- Knowledge of Microsoft Client Operating systems such as Win 10, Win 7, WIN XP,
- Install new / rebuild existing systems and configure hardware, operating systems, Printer peripherals.
- Vendors coordination for hardware related system problems
- Maintain Asset Inventory of all IT hardware s.
- Maintain Support Services as per SLAs defined and maintain proper documentation.
- Managing and updating Anti-virus client on EUC devices
- Coordinate with vendors for hardware or software problems or defective products for service.
- Develop and maintain installation and configuration procedures.
- Excellent written and oral communication skills
- Excellent listening and interpersonal skills
- Logical thinking and efficient
- Keen attention to detail
- Ability to conduct research into systems issues and products as required
- Ability to communicate ideas in both technical and user-friendly language
- Establish communication channel with relevant stakeholders
- Undertakes any necessary training associated with the duties of the post and participates in training and development procedures
- Maintains confidentiality and observes data protection guidelines
- Carries out any other reasonable duties commensurate with their capability.
- Rotational Shifts (18*5)
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