HomeData Science JobsTTEC | Hiring | Senior Reporting Analyst | BigDataKB.com | 07-04-2022

TTEC | Hiring | Senior Reporting Analyst | BigDataKB.com | 07-04-2022

Job Location: Ahmedabad


As a Senior Reporting Analyst, Youll Enjoy:

  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yesall the competitive pay and benefits youd expect

On a typical day, youll

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D eliver timely and accurate agent level performance, efficiency, and reliability reporting in an Enterprise level

– Maintain and deliver Daily, Weekly and Monthly Enterprise performance reports / Dashboards

– Other Ad-hoc reporting needs ex. Attrition, Absenteeism and other performance and compliance metrics report

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– Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system

Maintain database records and performing routine audits of data validating proper site, client, and project relationships

– Provide ad-hoc reporting support to stakeholders

– Build and develop reports both proactively and in response to business need to improve operational efficiencies

– Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools

– Provide insights and analytics to help operations in improving processes, productivity and efficiency KPIs in an Enterprise level

Apply Here

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