Job Location: Ahmedabad
As a Senior Reporting Analyst, Youll Enjoy:
- Fun, talented and witty teammates
- Knowledgeable, encouraging, and present leadership
- Family-friendly environment
- Free-spirited, theme-based employee events
- Diverse and community-minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yesall the competitive pay and benefits youd expect
On a typical day, youll
D eliver timely and accurate agent level performance, efficiency, and reliability reporting in an Enterprise level
– Maintain and deliver Daily, Weekly and Monthly Enterprise performance reports / Dashboards
– Other Ad-hoc reporting needs ex. Attrition, Absenteeism and other performance and compliance metrics report
– Show the thirst of self-development by completing trainings on TTECs proprietary Learning Management system
Maintain database records and performing routine audits of data validating proper site, client, and project relationships
– Provide ad-hoc reporting support to stakeholders
– Build and develop reports both proactively and in response to business need to improve operational efficiencies
– Need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
– Provide insights and analytics to help operations in improving processes, productivity and efficiency KPIs in an Enterprise level
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