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Job Location: Remote
Overview:
About A Place For Mom
A Place for Mom is an online platform connecting families searching for senior care services with a team of experienced advisors providing insight-driven and personalized solutions. Our mission, as the leader in senior care advisory, is to be a trusted destination for families and our community customers. We are a quickly growing organization with over 500 advisors connecting more than 300K families every year to one of our community customers.
Living by our values and working to achieve excellence on behalf of our customers is integral to success at A Place for Mom. Employees who thrive at A Place for Mom live our values every day and are an important part of our hiring practices:
Focus on Excellence
Act with Integrity & Assume Positive Intent
Drive Outcomes Every Day with Passion and A Sense of Mission
Make the Lives of our Families and Customers Better, Easier and More Successful
Realize the Full Potential in Each Team Member. Work as a Single Supportive Team
Company Leader
Larry Kutscher – Chief Executive Officer
Larry Kutscher is Chief Executive Officer of A Place for Mom. Larry is a veteran CEO with over 30 years of experience leading digital, technology and service businesses through significant periods of growth and value creation. Prior to this role, he served as Chief Executive Officer of TravelClick, where he drove the company’s overall strategic vision and helped increased the company’s value from approximately $300 million to more than $1.5 billion over eight years.
The Position
Do you thrive on the challenge of problem solving in SaaS environments? Do you enjoy being part of and contributing to a team of talented people? Are you looking for a challenge where you can apply your skills? If so, come join our team and continue to develop these skills!
A Place for Mom is seeking a motivated and energetic Junior Systems Administrator who contributes to the overall support of our employee base. A Place for Mom has a deployed sales team, external call center operation and corporate resources that require strong architecture and troubleshooting skills.
We are looking for someone who has good technical knowledge with the ability to communicate effectively to both understand the problem and explain the solution – and wants to continue learning!
This role is expected to interface with all levels of management, corporate business partners and external vendors. Excellent communication and customer service skills, as well as the ability to translate technical details is a must.
Who you are
An experienced system administrator that is passionate about supporting the business and end-users, and ensuring that they have the tools to succeed at their jobs. You want to contribute to the team and grow your own skills. You are a quick learner and will lean in. You enjoy working with teams in mapping the current process and creating a new process.
Responsibilities:
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What you will do
Provide Tier 2 and Tier 3 IT support escalated by fellow IT team members
Troubleshoot SaaS applications, email routing/delivery, O365, Google Apps, Active Directory, AWS, DNS, LAN, VPN, AV/Security apps, and other issues as they arise
Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly
Implement new operational processes aligned with global standards and maintain the existing operations with an eye to improving as needed
Evaluate existing systems, processes, and procedures, and recommend improvements
Design and perform rollouts for OS patches, and software deployments using deployment tools such as ManageEngine Desktop Central
Create & maintain technical and architectural documentation at all times
Interact with the help desk and other teams to assist in troubleshooting, identify root causes, and provide technical support when needed
Assist with managing major incidents – communication, root cause analysis etc.
Ability to physically move and install equipment including but not limited to desktop PCs, servers, network equipment, etc.
Other day-to-day assignments as needed
Manage time and tasks as assigned by manager
Qualifications:
Required skills and competencies
Bachelor’s Degree in Computer Science, Information Systems, Mathematics or a directly comparable field
2+ years of Systems Administration experience (SaaS applications, hardware and networking services)
Two years of direct experience with advanced use of Active Directory, specifically regarding Group Policy and endpoint management.
Microsoft Office 365 Enterprise, Active Directory (Azure Domain Services, AD Connect, ADFS, GPO) administration
Google Suite administration
Strong experience with Windows/Linux server administration
DNS administration (CNAME, SPF, DKIM, DMARC, etc.)
Well-versed in Patch Management, Software Deployment, OS Imaging & Deployment using deployment tools such as ManageEngine Desktop Central and/or Microsoft System Center Configuration Manager
Experience with network storage devices
Experience administering backups & recovery for critical systems
Strong knowledge of various scripting languages (PowerShell, Python, etc.)
Strong analytical and communication skills for relaying technical information to others
Customer Service oriented and self-starter that can address customer issues effectively under tight deadlines
Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations
