Job Location: Bangalore/Bengaluru
Job Summary – Business Operations FPA for Accenture Internal Finance applications
Business Operations team has expertise in business process, system procedures in Accenture Internal Finance applications. They have deep functional knowledge of these Applications and must understand integrations and dependencies across the application. They are responsible for researching and analyzing defects that are escalated from the Support and Technical teams and provide an answer explaining why the defect is not valid or confirming that a defect/design gap has been identified. They are required to work closely with Scrum and Operations team to understand the technicalities of the applications supported and the how their interfaces are linked & working with other applications like SAP, Service Now, etc.
Key Responsibilities
? Issue Management (55%)
1. Manage and Maintain New Defects & Service Requests:
a. Continuously monitor TFS for new defects, review for thoroughness & analyze for validity (Prior to Daily Operations Call).
b. Periodically review all open Defects & Service Requests for duplicates and items to be closed (weekly).
2. Resolve Defects & Service Requests:
a. Participate in share outs with Development Team.
b. Retest defects and service requests in a lower test environment as they are resolved.
c. Coordinate retesting/share outs with Support team members, when necessary.
3. Validate Data
a. Perform monthly data validations comparing to SAP for accuracy (as needed)
? Finance process Documentation (20%)
1. Ability to understand and grasp integrated financial process.
2. Ability to document critical steps in the financial process supported by the applications.
3. Assist in developing new finance processes to enable efficiencies within the application.
4. Create and update User Stories and Functional Documents dealing with Application functionality
? Release Testing (20%)
1. Participate in Product Test for Major and Minor releases.
2. Conduct thorough testing prior to all minor releases.
3. Assist with the completion of cutover tasks prior to go-live of all new releases:
a. Regression Testing (PT, Staging, Production Environments).
4. Assist CIO Operations team with creation and updating of Product Test scripts, scenarios, and conditions (as needed).
? Internal Controls (5%)
1. Execute monthly/quarterly/annual Internal Controls related to the Internal Finance applications and Data/Interfaces:
2. Archive all control documentation and signoffs on SharePoint site for reference during internal controls reviews.
3. Maintain all process documents and job aids related to control execution for reference during Annual KPMG Walkthrough.
? Communications
1. Promptly communicate with Global Support teams with respect to Service Requests and TFS Defects
2. Proactively and collaboratively work to maintain constant communication with other finance team members.
? Product Competency and Team Collaboration
1. Develop and maintain a thorough understanding of the applications, including enhancements and new functionality.
2. Develop and maintain relationships within Finance Teams to stay connected to the community and its requirements.
Knowledge and Skill Requirements
? Ability to communicate effectively:
1. With resources from different organizations, geographies.
2. With resources from different levels (executive presence).
3. English proficiency is required (written and spoken).
? Understanding of different roles that support projects:
1. Program and Project Management activities.
2. Staffing and Human Resources activities.
3. Forecasting and Financial Concepts.
? Technical proficiency in Microsoft Windows, Microsoft Office, SAP Financials & Business Reporting.
? Ability to use and understand Application designs and interfaces
? Good problem solving and analytical skills; demonstrate high attention to detail.
? Exercise calm and patience during high-stress periods.
? Comfortable in working in a team collaborative environment.
? Exhibit good follow-up and follow through skills.
? Ability to work a flexible schedule within a global team to support global users.
? Ability to work on several problems simultaneously.
? Demonstrate initiative and maintain a high degree of professional conduct at all times.
? Excellent customer service and interpersonal skills.
? Must be a self-starter , strong administrative skills.
? Strong technical aptitude with applications.
Qualifications
? Reports to: Finance Process Specialist or above
Qualifications
? Education:
o UG – BE,BSC,BCA
o PG – MBA Finance (preferred) , MBA
? Recommended Certifications, Licenses, etc.: None
? Work Experience: 1 – 3 Years
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