Job Location: Chicago, IL
Job Detail:
Position Summary
This position is part of the epidemiology and data science unit within the Research, Evaluation and Innovation Department. This position is responsible for organizing data collection processes, managing databases, creating data quality processes/strategies and reporting on metrics to funders and other stakeholders for assigned research and evaluation initiatives at ACCESS. The Program Analyst participates in planning, data collection, data quality, univariate analysis, reporting to funders, performance monitoring and improvement activities.
Core Job Responsibilities
- Design data collection instruments as appropriate to support research and evaluation. Includes using CareWare, REDCap, Microsoft Forms and other tools.
- Maintain databases Microsoft Excel, SPSS/SAS, R or other software, as needed
- Develop and run data management and transfer processes for evaluation and research studies.
- Develop and maintain standard indicators
- Manage, develop, improve and produce project-specific reporting for use internally and reporting to funders or other stakeholder
- Manage electronic health record data acquisition and create report requests for evaluation/research teams and as requested by REI leadership
- Collaborate with IS staff to develop reports and data sets from electronic health records
- Identify opportunities and implement changes to streamline data collection processes and improve interoperability between various data systems within ACCESS and with community partners
- Ensure accuracy and completeness of data files by conducting data validation, data cleaning and de-duplication using R, SPSS or other statistical software
- Troubleshoot database errors, resolve import/export problems and adapt data management procedures as appropriate
- Develop and maintain documentation for data management procedures including data acquisition processes, routes, workflows, codebooks, and other pieces as required.
- Establish and automate data tasks, including data quality checks, CQM, PDSA, & feedback loops
- Follow procedures to ensure security and confidentiality of patient health information (PHI) and personally identifiable information (PII)
Assist multidisciplinary teams including program, operations and evaluation staff by contributing data for grant applications, progress reports, report cards, memos, etc.
Transfer established processes to data specialists and interns as appropriate
Performs other duties as assigned.
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Requirements/Preferences
- Bachelor’s degree required; Master’s degree preferred
- Two years of related experience, preferably in program evaluation, clinical research or healthcare required
- Excellent data management and quantitative/analytic skills and demonstrated experience working with large datasets and healthcare data required
- Three (3) years experience with SPSS and R coding/programming.
- Two (2) years experience working with data visualization in Power BI or other software.
- Preferred experience working with electronic health records (especially Epic) and database applications such as CAREWare, SPARS and REDCap
- Advanced proficiency in Microsoft Office suite required
Competencies/Behaviors
- Leadership – ability to guide individuals and teams toward desired outcomes, setting high performance standards and delivering leading quality services.
- Communication – ability to effectively communicate (verbal, written and presentations) across a diverse employee and patient population.
- Interpersonal skills – approachable, proven ability to influence, build, and maintain strong relationships at all levels.
- Emotional intelligence – exhibits confidence, empathy and respect when communicating with patients, leadership and staff.
- Cultural Competency – experience working in a multi-cultural environment; ability to work with diverse persons, and personalities.
- Problem Solving – ability to identify/define problems; gather data, establish facts, and draw valid conclusions.
- Organizational skills: strong attention to detail and accuracy, follow up and follow through.
- Time and priority management able to multitask and work in a fast-paced environment, respect for deadlines.
- Flexibility/adaptability—exhibits flexibility on the job including the willingness and ability to readily respond to changing circumstances and expectations.
Working Conditions/Equipment
- Work environments will vary between normal office, health center and community events.
- Local travel between health centers, office and community events/locations is required; mode of transportation required, if personal vehicle is employed, a current driver’s license and proof of insurance is required.
- Ability to sit for up to 2 hours at a time.
- Computer/Laptop.
- Phone/Fax/Copier/Scanner as needed.
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EMPLOYEE EXPECTATIONS
Following are guidelines of expectations for all employees of this organization. These guidelines are incorporated as part of your job description.
As an employee you are expected to do the following:
➢ Be courteous, friendly, helpful, and supportive. Use a person’s name and use such phrases as “please,” “thank you,” and “may I help you?” whenever appropriate.
➢ Promote team spirit. Work together and cooperate in an effort to promote quality client services and enhance staff relationships. Help fellow staff members perform their work. Share responsibilities. Recognize others’ achievements.
➢ Anticipate and meet client needs. Be observant of and react to individual client needs. Client dignity is of primary importance.
➢ Participate in making quality of work better. Suggest improvements to your supervisor. Help others learn correct procedures. Be open to new ideas and methods.
➢ Maintain current knowledge in your area of skill and expertise and strive to improve your own work.
➢ Report to work on time as scheduled. You should be at your work assignment ready to begin work at scheduled starting times. Observe break times appropriately.
➢ Make efficient use of your time at work. Establish priorities with your supervisor and use your time wisely.
➢ Communicate effectively. Be open, honest, and truthful with yourself and others. Talk to your supervisor. Ask questions. Give your supervisor pertinent information, stating the facts without concealing or exaggerating.
➢ Maintain an appropriate appearance. Make sure clothing is clean and you are neatly groomed. It is important to portray a positive image.
➢ Know the structure, philosophy, and purpose of the organization. Know how you fit into the structure and purpose of the organization. Maintain and promote the philosophy of the organization.
Who We Are
ACCESS is at the forefront of expanding access to affordable, comprehensive healthcare. We understand that we must continually work to evolve our thinking around patient care. As a community health care leader, we know that regardless of all the resources and advancements in medicine today, patient engagement is the most critical element in improving health outcomes. To achieve this outcome, we innovate and develop better practices to improve our care delivery model. To continue successfully down this path, we search for candidates who share our values and goals.
We don’t discriminate for any reason. We welcome talent who believes in our mission, drives the organization forward and cares about the value they bring to an organization.
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