Job Location: Karnataka
Basic Qualifications :
Any Bachelor’s Degree · Proven experience working with Windows, Word, Excel, and PowerPoint · Exceptional time management, interpersonal and communication skills · Good Computer operating and typing skills · Good attention to detail · Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards · Ability to work in team environment while also building and maintaining strong relationships · Ability to adapt and act on feedback in a fast-paced environment
Job summary
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About Amazon India Development Centers:
Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Hyderabad (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. Check us out at www.india.amazon.com.
Position Description:
The Data Mgmt – Leave Associate will be responsible for maintaining a successful entry of data verification and entry into HRIS and LOAA systems, timekeeping systems, and payroll and pay information from our third party administrators (TPAs). The role will provide data, information and verification related to the workflow of leave of absence processes required for claim management. The associate will perform data entry and processing with accuracy and speed in multiple systems. This person will perform work at various points of the claim process and will follow defined instructions and processes steps.
Key areas of responsibility:
Responsible to provide deep dive research and analysis for Tier I and II Escalation for the DM -LEAVES team.
Perform internal and external audit of data for accuracy and integrity.
Train, educate, and mentor internal team members on tools and resources for adoption within daily work
Coordinate with the internal team resources of compliance, audit and quality, and delivery to ensure high standards for frustration free experience
Match findings with data information in the system for the right outcome.
Understand impacts of defects and how these will impact internal/external interfaces and teams
Continually strive to improve efficiency and effectiveness of existing systems/process and look for enhancements related to current systems and procedures by providing process improvement ideas and solution
Analyze survey reports and do a Dive Deep analysis on the root cause. Provide biweekly feedback to associate to improve overall team’s performance and reduce learning curve
Able to work within areas of ambiguity and address for the short-term to create standard work and partner with the manager and leads to establish a long-term solution
Conduct refresher training, educate, and mentor internal team members on tools and resources for adoption within daily work based on quality trends identified
Coordinate with the internal team resources of compliance, audit and quality, and delivery to ensure high standards for frustration free experience
Track, measure and report Service Level Commitment (SLC) metrics at different intervals to ascertain the process performance health and identify improvement areas.
Demonstrate highest degree of discretion and confidentiality
Key job responsibilities
1. HRMS data management and support HR process for the US region
2. Verify data and perform data entry. Look for variances and discrepancies in data for correction.
3. Handle high volume transactions in alignment with SOPs
4. Submit any corrections needed through Trouble Ticketing, SharePoint and defect log tracking in consultation with the SME.
5. Ensure data standards and integrity procedures.
6. Responding to inquiries regarding policies and programs including benefits, attendance and job transfer.
7. Respond to document requests including termination agreements, employment verification/visa letters, and reporting requests from HR and Finance.
8. Match findings with data information in the system for the right outcome.
9. Understand impacts of changes in PeopleSoft system and how these will impact internal/external interfaces.
10. Communicate to leads/managers on data findings and escalations.
11. Demonstrate highest degree of discretion and confidentiality
A day in the life
The Data Mgmt – Leave assocaite will be responsible for maintaining a successful entry of data verification and entry into HRIS and LOAA systems, timekeeping systems, and payroll and pay information from our third party administrators (TPAs). The role will provide data, information and verification related to the workflow of leave of absence processes required for claim management. The associate will perform data entry and processing with accuracy and speed in multiple systems. This person will perform work at various points of the claim process and will follow defined instructions and processes steps.
About the team
The Data Mgmt – Leave associate will be responsible for maintaining a successful entry of data verification and entry into HRIS and LOAA systems, timekeeping systems, and payroll and pay information from our third party administrators (TPAs). The role will provide data, information and verification related to the workflow of leave of absence processes required for claim management. The associate will perform data entry and processing with accuracy and speed in multiple systems. This person will perform work at various points of the claim process and will follow defined instructions and processes steps.
Any Bachelor’s Degree
- Proven experience working with Windows, Word, Excel, and PowerPoint
- Exceptional time management, interpersonal and communication skills
- Good Computer operating and typing skills
- Good attention to detail
- Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
- Ability to work in team environment while also building and maintaining strong relationships
- Ability to adapt and act on feedback in a fast-paced environment
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