Job Location: Mumbai
Division Overview
Customer Success is an integral part of Adenza’s growth and success. This division’s mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities
Team and Role overview
We are seeking a senior functional and/or technical SaaS Support Analyst with experience gained in the capital markets industry working for a software vendor, consultancy, and/or trading floor. This should include production support of Front and/or Middle Office Systems in one or more of the following: Fixed Income, FX, Interest Rate Derivatives, Credit Derivatives, Equity Derivatives, or Risk. SaaS Support at Adenza serves as the single point of contact for all issues and SaaS clients.
Responsibilities
Work directly with users of the Adenza system to ensure proper scoping, implementation, go-live, upgrade, and production daily use of the main front-office solutions used by SaaS customers.
Be hands-on with the system integration teams to help configure and test the systems and environments to ensure that they meet the business requirements.
Assist customers in identifying functional gaps in the core front office product, and creating detailed functional specifications for the gaps.
Manage issues and track the timeline of bug resolution development deliverables, and keep the customer informed of progress.
Co-own deployment of developments into SaaS clients Environments, including identification of key setup and configuration tasks, scope considerations, timeline and scheduling, and resource requirements.
Provide partial Production Support by managing complex product and Environment issues related to the installation, use, and maintenance of Adenza products such as investigating logs, code, database queries, etc.
Skills and Requirements
Solid experience in systems business analysis, preferably in the capital markets industry with Production Support responsibilities.
Experience with our platform or other internal/ external platforms on the front to back-office systems (such as Murex, Kondor, Lumina) is essential
Technically self-sufficiency – ability to read code will be highly valued with Java and/or Python preferred.
Strong ability to map conceptual financial and business elements to practical system capabilities. Should be able to translate front office or back-office business requirements into actual system configuration.
Prepared to work shift patterns and occasionally weekends to support our clients
More about us
Our office
Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We’re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Restaurants like China Gate, Box, Tunga International are just opposite of our building. We have two large offices on the 2nd floor and our cafeteria is modern with a coffee vending machine, coffee/tea/snacks are always available as well games like Carrom, Foosball, Chess, Table Tennis, etc. Two boxes of fresh fruit are delivered once a week.
Why Apply
Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.
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Department
Cloud Services
Employment Type
Permanent – Full Time
Location
Mumbai, India
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