Job Location: Florence, SC
ADP is hiring a Senior Tax Analyst.
In this role, you will serve as ADP’s front-line for solving clients’ challenges, including issue resolution, answering questions, helping clients, and more. You carry the weight of ADP’s service reputation and client satisfaction in your hands. You will handle day to day interaction with various teams to support technical business requirements. Work to support the business needs, being self-motivated, able to work independently, and able to take initiative without always being directed.
The nature of what you do every day will not change – your #1 goal is to help clients and our business partners. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a fast-paced environment. You have a way with people that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our business partners to understand and take action on. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos
What you’ll do:
- Drive internal projects to completion
- Knowledgeable of product roll outs, as well as existing offerings. Remain informed and knowledgeable of current tax developments and effectively applies tax knowledge to client’s needs and projects
- Liaise with a diverse group of internal and external stakeholders to ensure upstream and downstream consistency.
- Collaborating with Data Operations Developers to resolve and create enhancements to current tools
- Responsible for continuous improvement in the efficiency of data gathering
WHAT YOU CAN EXPECT IN A TYPICAL DAY:
- Client Support. You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
- Reporting and Analysis. You will work on complex projects, including calculation updates, special reports, tax amendments, company set up, troubleshooting, and more. You will research historical data, determine adjustments, and use online tools to make corrections.
- Collaborate and Communicate. You will collaborate with internal and possibly third-party vendors to identify and resolve issues and ensure that these services meet client expectations. You will escalate issues when necessary and communicate status and resolution to the client. You will also share upcoming changes with your clients that could impact them and address their concerns. You will create standard client documentation and update it regularly.
- Learn. You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
- Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of requests.
TO SUCCEED IN THIS ROLE: Requirements
- At least 3 years of analytical experience in a customer service environment or corporate tax, finance, accounting and/or tax credit incentive experience
- Experience with Payroll/Payroll Processing
- Superior time and project management skills.
- Strong attention to detail and analytical skills.
- Ability to multitask in a fast-paced environment and prioritize the most critical tasks and projects keeping current on new and proposed regulations.
- Ability to present technical details to non-technical audiences providing expertise and guidance as needed.
Bonus points for these: Preferred Qualifications:
- A bachelor’s degree
- Direct Customer Interaction
- Proficient in Microsoft Office
- File Formatting-XML, Fixed Width, Delimited
- Database Experience-Microsoft Access, Oracle, Microsoft SQL Server
- Reporting Tools- SQL Server Reporting Services, Crystal Reporting, Tableau, Power BI
- Analytics Cube- SQL Server Analysis Services, COGNOS
- Extract Transfer Load Experience-Microsoft SQL Server Integrations Services, Alteryx
- Customer Relationship Management Systems-Microsoft Dynamics CRM and Siebel
- Job Scheduling- Microsoft SQL Server Agent, Atomic (UC4)
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Demonstrated ability to comprehend complex tax concepts and effectively apply tax knowledge to maximize client needs.
- Comprehension of corporate business structures/operations and Tax/Financial concepts.
- Ability to prioritize projects with minimal supervision. Ability to work independently.
- Proven collaboration and mentoring skills.
- Strong analytical skills.
- Excellent interpersonal skills.
- Strong oral and written communication skills.
- Proficiency in Microsoft Office Suite software tools (with basic experience in MS Access) and Internet navigation
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following benefits:
- Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short- and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
Compensations range for U.S. Nevada residents: $58,100 – $82,840 / year
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Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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