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Job Location: Pune
- Understanding of the order management system
- Analyze transactions received and determine appropriate path for handling
- Review Purchase Orders and other documentation at a granular level for completeness
- Attach submitted files or download files for attachment to sales orders as needed
- Make edits to existing orders as additional information is provided/obtained
- Strong knowledge of international shipping terms, procedures, and prioritization of different shipments
- Responsible for managing the complete life cycle of the order
- Timely and accurately communicating to the customer on clarifications of the request
- Fair knowledge of general order entry procedures, pricing, and replacement orders
- Reviewing orders to ensure accurate and complete information is included
- Strong ability to understand, communicate with, and effectively interact with people across cultures
- Ensure service delivered to customers meets Key Performance Indicators (KPIs) including number of orders entered per hour, error percentage, credit Claims, reworks, etc.
- Escalate to next level when appropriate to do so
- Strong problem-solving skills demonstrated ability to close gaps and drive to root cause analysis
- Proven ability to work well under pressure to meet order deadlines
- Ability to multitask focus on multiple issues at once
- Ability to comprehend customers request
- Detail-orientation and good analytical skills
- High customer service orientation
- Proficiency in Microsoft Office Suite, specifically Outlook, Word Excel Roles and Responsibilities
Desired Candidate Profile –
- Any Graduate/UG
- Excellent Communication Skills
- Flexible to work in nightshifts
- Experience 0-2yrs (Freshers Can apply)
- Work from Office
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