HomeData Science Jobs - BharatAffinity Express (I) Pvt Ltd | Hiring | Data Processing Associate |...

Affinity Express (I) Pvt Ltd | Hiring | Data Processing Associate | Pune | BigDataKB.com | 2022-09-28

Job Location: Pune

 

  • Understanding of the order management system
  • Analyze transactions received and determine appropriate path for handling
  • Review Purchase Orders and other documentation at a granular level for completeness
  • Attach submitted files or download files for attachment to sales orders as needed
  • Make edits to existing orders as additional information is provided/obtained
  • Strong knowledge of international shipping terms, procedures, and prioritization of different shipments
  • Responsible for managing the complete life cycle of the order
  • Timely and accurately communicating to the customer on clarifications of the request
  • Fair knowledge of general order entry procedures, pricing, and replacement orders
  • Reviewing orders to ensure accurate and complete information is included
  • Strong ability to understand, communicate with, and effectively interact with people across cultures
  • Ensure service delivered to customers meets Key Performance Indicators (KPIs) including number of orders entered per hour, error percentage, credit Claims, reworks, etc.
  • Escalate to next level when appropriate to do so
  • Strong problem-solving skills demonstrated ability to close gaps and drive to root cause analysis
  • Proven ability to work well under pressure to meet order deadlines
  • Ability to multitask focus on multiple issues at once
  • Ability to comprehend customers request
  • Detail-orientation and good analytical skills
  • High customer service orientation
  • Proficiency in Microsoft Office Suite, specifically Outlook, Word Excel Roles and Responsibilities

Desired Candidate Profile

  • Any Graduate/UG
  • Excellent Communication Skills
  • Flexible to work in nightshifts
  • Experience 0-2yrs (Freshers Can apply)
  • Work from Office
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