Job Location: Bangalore
It’s fun to work in a company where people truly BELIEVE in what they’re doing !
Job Summary
The Process Analyst role is responsible for supporting one or several processes, including, but not limited to monitoring quality of customer calls, secured email responses to customer queries and disputes, routing for review of open items, etc. across customer-initiated associate touchpoints, and customer-impacting back-office activities for Regulatory and Procedural compliance and/or optimal customer experience. The role is responsible for executing the assigned support processes in a timely and accurate manner in adherence to documented procedural and compliance requirements. The incumbent is required to meet established performance standards and maintain operational acumen for the assigned processes.
Job Description
Essential Job Functions (specifics vary based on process)
Compliance and process – Ensure s compliance with relevant company and regulatory guidelines . Quickly learns applicable policies, processes, and operations to execute on the assigned process. Takes efforts to gain and maintain knowledge of Regulatory requirements and Procedural guidelines to maintain applicable industry, business, and operational acumen. Proven ability to accurately follow published procedures and execute on processes as per established criteria. Processes defined minimum number of transactions/units of assigned process on a monthly basis. Demonstrates technical aptitude by understanding current state functionality.
Performance – Achieves expected scores on key performance metrics such as accuracy, productivity, TAT, etc. in processing of assigned support process as per defined performance standards for each process. Cross trains on various processes as per business need . Establishes and meets critical deadlines while prioritizing multiple activities and complex projects simultaneously. Influences change, prioritizes efforts on critical initiatives , and works to identify find solutions to opportunities. Demonstrates attention to detail and accuracy by analyzing data and drawing conclusions based upon the data. Works independently to achieve i ndividual and team organizational goals
Business Relationships – Demonstrates outstanding Verbal and Written Communication skills when working with internal and external partners. Demonstrates ownership by driving time bound outcomes , utilizing critical thinking skills to help analyze business problems and recommending solutions, and collaborating with stakeholders to resolve problems and gaining consensus on the best solution.
Reports to: Lead or above
Working Conditions/ Physical Requirements : Normal office environment , no travel required.
Direct Reports : None
Minimum Qualifications :
Bachelor’s degree in humanities, arts, science, commerce or equivalent education
Two to five years experience in a fast paced, process- driven environment and ability to meet target productivity and quality goals.
Education Requirements:
Bachelor’s Degree (Required)
Certifications:
Work Experience
Two or more years
Skills
e-OSCAR, Kana
About Alliance Data Card Services
Alliance Data Card Services provides market-leading private label, co-brand, general purpose and commercial credit card programs, digital payments and Comenity-branded financial services. Using the industry’s most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data Card Services has been helping partners increase sales and provide greater value to their customers for more than 30 years. Follow Alliance Data Card Services on Twitter , Facebook , LinkedIn and Instagram .
About Bread ®
A division of Alliance Data, Bread is a leading digital payments company that works with merchants and partners to personalize payment options for their customers. Through its full-funnel recommendation engine, Bread empowers merchants to sell more, improve conversion and lift average-order-value. Follow Bread on Twitter , Facebook and LinkedIn .
Alliance Data Card Services and Bread are a proud part of the Alliance Data enterprise, a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio with more than 8,000 associates worldwide.
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Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
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All job offers are contingent upon successful completion of credit and background checks.
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Alliance Data is an Equal Opportunity Employer.
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Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
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Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
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Alliance Data participates in E-Verify.
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Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
All job offers are contingent upon successful completion of credit and background checks.
Alliance Data is an Equal Opportunity Employer.
Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Job Family:
Care Center Operations
Job Type:
Regular
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