Allscripts Asia
Pune
Computer Hardware & Software
Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.
Mandatory Skills:-
- At least 3- 4 years demonstrable experience providing broad based technical support to end users of networks, desktops/laptops, and applications in order to effectively understand and resolve users’ concerns, which range from the ordinary to the complex.
- Hands on with Change Management
- Bachelor Degree in related Computer Science areas or equivalent experience required.
- Certified in ITIL Foundations version 3
- Experience in health care environments preferred.
- Understanding of the needs, objectives and constraints of ITSM operations and management
- Proficient in the use of metrics used for decision-making
- Ability to make clear decisions in stressful situations
- Exceptional listening, facilitation, conceptual thinking skills
- Proficient in the use of a range of problem solving techniques
- Ability to break down complex problems into manageable elements
- Well respected, authoritative, strong communication skills, ability to manage and delegate
- Good understanding of the services, customer dependencies, the IT infrastructure components, and the service development life-cycle
- Able to balance the need for info against a desire to record data
- Exceptional customer service, interpersonal, presentation, and communication skills required to interact effectively with all levels of the organization and external contacts.
- Ability to work flexible schedules to meet job requirements; requires occasional after-hours support and overnight travel.
- Positive professional image
- willing to work in shifts
Allscripts is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.
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