Job Location: Remote
- Work under the direction of the Manager to provide application solutions for assigned business areas
- Possess senior level functional knowledge of assigned application technology
- Interact with business users to understand new business requirements and enhancement requests
- Serve liaison role between application technology vendors, internal IS groups, and business users
- Translate business requirements into product-specific designs and configuration, detailed requirement specifications and use cases
- Deliver functional specifications, design documents, business process workflow and related documentation for new development projects and/or enhancement and modification requests to be used by Systems Analyst
- Interact with Systems Analysts during the software build and/or configuration process and testing process
- Perform functional application configuration and configure /run reports at user request
- Design and execute functional, integration, and regression test plans for new application functionality, product releases and enhancement and regulatory modifications using business scenarios and use cases
- Ensure programs meet business specifications
- Demonstrate new functionality to business users seeking inputs on future direction
- Review vendor provided documentation and user manuals needed to support the product
- Directly interface with business users by responding to support calls escalated by the Service Desk
- Participate in user focus groups and requirements workshops, vendor training and demonstrations
- Assist in supporting activations and rollouts
- Consistent efforts to deliver quality solutions as per agreed scope
- Customer focus and close alignment with the customers business objectives
- Ensure efforts to continually improve domain knowledge
- Ensure the quality of the deliverables as per the defined defects standards
- Document issues with resolutions and share with team members to improve team productivity
- Provide data to generate team performance metrics
- Knowledge transfer with other team members to improve overall team education level
- Take complete ownership for the assigned task and timely inform the progress of the project / task to all stakeholders
- Adherence to the defined standards
- Take initiative and drives to bring to logical conclusion; proactive approach
- Provide accurate and timely information and escalates when there are issues
- Actively participate in meetings and make valuable contribution
Qualifications:
Academic and Professional Qualifications:
- Bachelors degree preferred and/or other relevant combination of training and experience
Experience:
- 5-10 years practical experience in providing business process and functional support for assigned product preferred
- 2-5 years Healthcare experience preferred
Travel Requirements:
- May require local travel
- May require other travel for business needs
Working Arrangements:
- May require after hours on call support
- Work is performed in a standard office environment with minimal exposure to health or safety hazards
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