Job Location: Charlotte, NC
General information
Ally and Your Career
The Opportunity
Reporting to the Product Owner for Auto LOB Desktop, the Associate Product Owner will be accountable for developing, managing, and implementing the product backlog for call center technology/CRM (customer relationship management) initiatives. The Associate Product Owner will drive our One Ally mentality, focused on creating a unified, omnichannel experience for our customers and associates across lines of businesses.
The Work Itself
- Works collaboratively with leadership, business, technology, and digital partners to define and shape the customer and associate experience.
- Define and prioritize product needs based on the product strategy and roadmap
- Validate product requirements have been met for each development iteration
- Help define and conduct product demonstrations that show development progress and alignment with product goals
- Actively participate in Ally’s Agile Scrum framework, supporting Product Owner activities
- Support the Product Owner by reviewing business requirements for the product roadmap
- Work with the Product Owner to support the product vision and strategy
- Support the Product Owner in developing and clearly communicating product plans, benefits, and results to a spectrum of audiences, from internal stakeholders to customers
- Triage production issues with business and technology partners to ensure swift and satisfactory resolution with minimal impact to users and the business
- Create a consistent, proactive reporting routine for standard program updates and transparency to management
- Remains engaged in all steps of the sprint process, including business validation/testing and participation in regularly scheduled technology releases
The Skills You Bring
- Bachelor’s degree in business, marketing or related field is preferred OR 5+ years of relevant work experience in lieu of degree
- 2+ years of proven professional experience balancing competing priorities and iteratively delivering value to customers
- Coachable, but with the ability to work autonomously with little help or direction
- Great communicator, able to articulate complex issues to a wide range of audiences
- Proven experience and understanding that measurement and analysis is critical to success
- Demonstrates “One Ally” core values
- Proactive problem solver who is comfortable working in a fast-paced environment
- Professional experience with Agile methodologies and Scrum processes is preferred
- Professional experience in Product Management is preferred
- Professional experience in contact center operations and/or technology is preferred
- Experience in Salesforce or other CRM applications is preferred
- Experience in financial services industry is preferred, including knowledge of line of business operations
- Thrives in a fast-paced, self-directed, team environment and is comfortable presenting ideas and concepts across all levels, both inside and external to the organization
- Detailed-oriented and able to perform tasks at all levels, including some routine tasks.
- Strong organizational and planning skills
- Strong PC skills required: Excel, Word and PowerPoint proficiency a must
How We’ll Have Your Back
Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Who We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
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