American Express Global Business Travel
Gurgaon
Travel Agency
American Express Global Business Travel (GBT), a global leader in business travel and meetings management committed to helping business succeed through cost-effective program management, world-class customer service, and enhanced traveler productivity support worldwide. Data Analytics Centre of Excellence brings the talent, tools, and consulting acumen needed to help manage companies their travel program more effectively.
The MI analyst defines and develops jointly with clients the global MI strategy and coordinates production of reporting. He/she ensures that data is flowing across the countries in scope to deliver high quality management information and analytics to the regional account managers and global account manager/director so that they can draw conclusions and provide advice to clients global and regional category leads.
Primary Responsibilities Include:
- Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation
- Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality.
- Makes effective recommendations to product end users regarding which reports best correspond to the client’s requirements and needs
- Analyze reports and identify trends and their client impact
- Coordinates production of Business Intelligence (BI) reviews, presentations, reports and scorecards
- Set up the globalization of all reporting and establish process to field questions of and for all data to drive improvement
- Support account managers in preparation for monthly meetings and reviews with the client regarding BI aspects
- Create formatting and recommendations for hierarchy based reports
- Establish new and current local region reporting
- Lead global data projects
- Provide strategic collaboration and support to clients and American Express Global Business Travel teams around reporting requirements and global mapping
- Oversight of the delivered recommendations to support BI initiatives
- Maintains client set up (customer IDs, DKs, Reason Codes, etc.) in GBT MI database to ensure consistent global reporting
- Adheres to a Statement of Work that is outcome and results oriented with SLAs and clear expectations on deliverables and commitments
- Maintain expected productivity and customer satisfaction goals
Desired Candidate Profile & Qualifications:
- Need go-getters who are energetic, curious and creative
- Bachelor’s degree with 5+ years of work experience where course work could include (either): statistics, travel, business administration, finance, decision sciences, economics, and mathematics. Candidates with master’s degree preferred
- Candidates with prior knowledge and experience of working on travel dataindustry will be preferred
- Strong organization, analytical and problem solving skills
- Expert in MS Office Suite, specifically Excel and Access. SQL knowledge will be a plus
- Good knowledge in data visualization solutions including Tableau will be preferred
- Strong communication & interpersonal skills, listening ability and written presentation skills
- Highly client-focused with the ability to demonstrate attention to detail and focus on quality
- Ability to develop and execute strategies to improve the customer experience
- Team player, Flexibility/ability to adapt in a dynamic environment and committed to organization goals
- Willingness to work flexible hours, including those needed to support customers in other regions.
- Excellent time management skills required – including ability to set priorities and work in a fast paced, multi-project environment
Location
India – Haryana – Gurgaon
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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