Job Location: Gurgaon
American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.
We are committed to ensuring that our global workforce experiences a culture of belonging that leverages the diverse backgrounds and unique perspectives of our colleagues, clients, partners and communities, to foster a high performing multicultural and inclusive organization. We believe that a culture where everyone feels engaged, has a voice, and is empowered to achieve their full potential, is core to our purpose and success.
Get ready to take your career to new heights.
For more information about American Express GBT, please refer to our website:
https://www.amexglobalbusinesstravel.com/about-us/
- Partner with the Business Process Owner(s) and Subject Matter Expert(s) to develop a deep end-to-end understanding of processes targeted for automation and outline the impacted processes and business requirements
- Engage with cross-functional teams to develop business requirements documentation of the process to be automated in a manner that is understood by the business users and can be shared with RPA solution design and development teams
- Analyze business processes and identify potential automation opportunities.
- Facilitate the planning and execution of RPA and other Automation projects
- Work with Solution Lead/Project Manager to perform Feasibility and Value analysis (ROI) for the targeted processes
- Facilitate sessions with stakeholders to drive out requirements
- Identify scope, benefits, constraints, and risks for RPA automation initiatives, capture and document Existing As-Is process.
- Document and diagram the existing and proposed environment and process flows.
- Under guidance of Solution Lead/Project Manager deliver key business analysis artifacts, using best practices and tools, for the Proposed solution design/To-Be process.
-
Experienced campaigner who can create/define functional requirements in
use cases
.
-
Coordinate requirements walk-through and
sign-offs
, verifying with business SME(s)/Process Expert(s) that use cases and process flows accurately portray specific business needs.
- Define requirements by creating user stories and adding to Product Backlog.
- Act as a liaison between business and technical resources
- IMPORTANT: You will be working with Business SME(s)/Process Expert(s)/Stakeholder(s) spread across geography, primarily in US region and secondarily in Europe. Accordingly, our work timings are aligned and covered between 1200 noon – 0000 midnight hours IST (Mon-Fri).
Qualifications
Essential Knowledge and Skills
- 5+ years of experience supporting business process documentation with business owners and SMEs across multiple geographically disbursed teams
- Bachelor’s Degree in Engineering/ IT/ Data Sciences/ Business Administration or related fields
- Certified Business analyst from following institutions: IIBA, IQBBA, PMI or IREB
- Should be comfortable working in Agile environment and thoroughly across all the constituent ceremonies.
- Experience working with any of the leading automation software (UiPath, Automation Anywhere, Blue Prism)
- Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders and management. Demonstrate strong collaboration across all levels of the organization
- Ability to work independently, with limited supervision, whilst participating fully as a member of the RPA team
- Effective Persuasive Communication including the ability to influence SMEs and business stakeholders toward change, automation and continuous improvement
- Willingness to learn and become an expert in RPA and other Intelligent Automation solutions which may include but not limited to Artificial Intelligence, Machine Learning, Natural Language Processing or combination thereof.
- A team player that is willing to learn and adapt in a high pace delivery environment
- Strong communication skills – both verbal and written.
Desirable Knowledge and Skills
- Ability to analyze data to draw business-relevant conclusions
- Writing simple/complex SQL queries for data analysis
- Certification/Completion of Design Thinking course.
American Express GBT is committed to equal employment. All qualified candidates will receive consideration for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, , family or parental status, gender identity, former military, persons with disabilities or any other characteristic protected by government laws and regulations.
As a valued American Express GBT candidate, please take a moment to join us on
LinkedIn
and provide a review on
Glassdoor
.
Location
India – Haryana – Gurgaon
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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