Job Location: Gurgaon/Gurugram
Roles and Responsibilities
Customer 360 – Support
This opportunity is in American Express Data Platform and Capabilities team, responsible for developing new business opportunities, launching & supporting new products and services, and expanding product distribution to support enterprise value and drive revenue growth. The team is focused on meeting the business needs of our customers by creating information products and services that leverage the American Express closed-loop data.
The Customer 360 team is responsible for providing solutions to create a 360 view of our customers across different businesses. C360 platform uses big data platform and algorithms to recommend accurate information using internal Amex and External data sources. It has lot of enterprise wide use cases catering to consumer, commercial and merchant businesss needs.
Responsibilities of the candidate would include:
- Focus on supporting business use case specific issues using data analysis, identifying data trends, data monitoring and taking remediate actions
- Collaborate and manage key business stakeholders across the enterprise
- Document best practice guidelines to build knowledge within team and reduce the overall product issues
- Manage partner team expectations including scope, schedule, changes, and problem resolution
- Drive on-time, high quality project/process deliverables
- Appropriate action to highlight challenges and ensure resolution via correct channels.
Required Skills
- Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action
- Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
- Ability to prioritize and deliver work within a deadline-driven climate
- Strong communication skills oriented toward working with customers to document their product needs
- Team player with demonstrated ability in collaborating across customer and Technology organizations
- Experience in creation & execution of User Acceptance test cases, specifically in a Big Data environment
- Hive/SQL Data handling skills & ability to detect patterns/problems based on analyzing data
- Data Ingestion and Product development knowhow in big data and elastic environment
- Basics of matching and scoring algorithms, Postman usage to run API collections, pull data and analyze it to determine product performance is a big plus
- 4+ years experience as a Business Analyst or Business Systems Analyst.
- Bachelors Degree is required
Desired Candidate Profile
• Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action • Demonstrated ability to drive results and manage multiple relationships and projects, proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change • Ability to prioritize and deliver work within a deadline-driven climate • Strong communication skills oriented toward working with customers to document their product needs • Team player with demonstrated ability in collaborating across customer and Technology organizations • Experience in creation & execution of User Acceptance test cases, specifically in a Big Data environment • Hive/SQL Data handling skills & ability to detect patterns/problems based on analyzing data • Data Ingestion and Product development knowhow in big data and elastic environment • Basics of matching and scoring algorithms, Postman usage to run API collections, pull data and analyze it to determine product performance is a big plus • 4+ years’ experience as a Business Analyst or Business Systems Analyst. • Bachelor’s Degree is required
Perks and Benefits
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