Job Location: Naperville, IL
With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to make sure we keep their lives flowing.
Our teams are committed to customer service, operational excellence and delivering high-quality, reliable drinking water and other water-related management services.
Our primary business involves the ownership of water and wastewater utilities that provide water and wastewater services to residential, commercial and industrial customers, treating and delivering more than 1 billion gallons of water per day.
Primary Role
The Senior Business Analyst is an enabler of business process improvement. They provide leadership to various cross functional team members through the entire SDLC process. They have a high level of understanding of the functional domain as well as technical, and thus bridge the gap between business and technology teams. They must focus on process improvements while delivering value.
Key Accountabilities
- Liaison with business stakeholders, tech teams and vendors to drive functionality implementation through requirement clarification, user story/acceptance criteria development, and UAT support for any of the following:
- Primary Payment Gateway Vendor Relationship Manager and all associated tasks, projects, and production support
- Primary Product & Pricing Manager and all associated tasks, projects, and production support
- Gathering requirements for various work streams, understanding root cause, and identifying opportunities beneath stated observations
- Primary resource for data analysis from multiple sources and analyze collected data to make recommendations for the best course of action as requested within and beyond the department.
- Build a thorough understanding of business processes and system functionality, and thus addresses questions from business stakeholders.
- Process flows mapping for all the as-is and to-be processes wherever needed.
- UAT support and coordination, perform testing as needed.
- Work with leadership and training teams to provide the applicable user documentation for new releases.
- Collaborate with different vendors internally and externally and drive issues to resolution.
- Provide production support to all systems including the following: Oracle, CAS, CRM, ETS, IAD, AX, CCPP, TI
- Project Lead / SME on all Partner Launches and initiatives for the business
- Initiate cross department discussions, lead meetings with high urgency relating to production support, troubleshooting and resolution in a timely and efficient manner
Knowledge/Skills
Required:
- Knowledge of general business functional areas and processes.
- Sufficient level of technical background to provide highly credible leadership to development teams and to be able to evaluate complex project risks and issues accurately and objectively
- Project planning skills
- Computer and MS Office literacy. Intermediate to Advanced skills in word processing, spreadsheets, flow-charting, project scheduling & project management software (Jira).
- Strong analytical skills relating to contract structure, product and pricing, financials, AR, payment gateway and / or vendor integration
- Strong communication skills – ability to analyze and solution in coordination with IT departments
- Excellent time management skills – Ability to prioritize workload amongst multiple initiatives with minimal guidance
- Advanced Excel skills – vlookups, pivots, macros, visualizations, etc.
- Proactive to coordinate and design solutions – prepare data and information in advance of meetings to present ideas to key stakeholders to implement enhancements
- Effective Leadership and communication skills to cross train peers, coworkers, and departments
Preferred:
- Strong analysis skills, including budget management, business modeling, and basic accounting knowledge.
- JIRA/Agile experience
- SQL or database management experience preferred
- Oracle, MS Dynamics, and SAP experience preferred
- Experience using Power BI a plus
Experience/Education
Required: Bachelor’s degree OR At least 7+ years of experience working in a similar capacity in similar Industry
Preferred: Degree in engineering disciplines like Computer Science, Information Technology or 3+ years’ experience required providing business process analysis for large, complex projects in a fast paced environment with cross-functional teams.
Nice to have:
- MS Dynamics experience
- JIRA, agile experience
Travel Requirements
- As needed up to 10%
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