Job Location: Remote
Summary:
- Under general direction of the Vice President of Business Coaching, responsible for the analysis and compilation of key business indicators and analysis that will provide key decision makers with information to support company initiatives and strategy.
- Tracks and coordinates data to ensure accurate information and assists in the benchmarking of new modules.
- Analyzes internal business reports, trend analysis and projections and creates action plans based on the relevant data.
Job Responsibilities:
- Ad-hoc reporting and analysis based on customer requests and other business needs.
- Manage daily requests to create and update reports and then follow-up by researching identified problems to ensure prompt response to issues.
- Provide support to understand and determine high-level business requirements and then implement appropriate metrics using dashboards and other reporting methods.
- Support efforts to improve data integrity and quality.
- Identify and develop processes that improve efficiency and derive value for the organization.
- Work with business stakeholders to understand and help recommend improvements.
- Assists with special projects as needed.
Experience and Education:
- The position requires broad training in fields such as computer science, statistics, business administration, analytics, mathematics, or similar vocations generally obtained through completion of a four-year bachelor’s degree program or equivalent combination of experience and education.
- Working knowledge of SQL and Tableau is required.
- Ability to work independently, have strong communication skills, and work cross-functionally to make ongoing improvements to the operation.
- Capable of tracking requests and projects to ensure projects and tasks are completed on time.
- Experienced in data analysis with the ability to recognize and translate commonalities, trends, and anomalies within large, diverse data sets into business insights.
Core Competencies:
- Analytical Thinking: Reviews trends and compares to expectations.
- Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities.
- Identifies relationships and linkages within several information sources.
- Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects.
- Communicates Effectively; Communicate thoughts, ideas, information, and messages completely and accurately; composes and creates documents with language and format appropriate to the subject matter; attends to details and check, edits, and revises writing for correct information.
- Build Quality Service: Defines quality service based on customer needs, wants, expectations, and profitability: aligns actions accordingly; remains sensitive and responsive to both internal and external customers and builds distinctive predictable levels of services; resolves problems quickly and effectively.
- Take Initiative: Assumes responsibility for necessary actions or problem resolution when accountability is not clear; appropriately initiates behavior on projects or other initiatives without requiring explicit management direction or guidance; knows when management involvement is required and seeks it out.
- Innovation: Reacts open-mindedly to new perspectives or ideas. Considers different or unusual solutions when appropriate. Identifies opportunities for innovation and offers new ideas. Takes the initiative to experiment.
- Sense of Urgency: Demonstrates the ability to respond quickly to changes in day-to-day operations related to department priorities.
What your background should look like
- Requires broad training in fields such as business administration, analytics, sales, marketing, computer science, statistics, or similar vocations generally obtained through completion of a four year bachelor’s degree or equivalent work experience; normally requires a minimum of two (2) years directly related and progressively responsible experience.
- Strong familiarity with SQL is required.
- Experience with Tableau or other data visualization software is required.
- Ability to communicate effectively, both orally and in writing
- Superior analytical skills.
- Excellent organizational skills
- Excellent interpersonal skills; ability to work well within a team environment
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