Job Location: Gurgaon
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
The Global Servicing Learning Network (GSLN) provides a full range of dynamic, evolving learning and performance solutions that enrich our colleague’s skills and knowledge, powering customer engagement and driving business results at the right margin. We are a global team focused on enabling outstanding customer care through the on-boarding of our newest Customer Care Professionals/Specialists and supporting on-the-job enrichment.
The GSLN Analytics & Insights Analyst will help turn data into decisions that improve learning performance and business outcomes. The candidate will have the ability to collect, organize and interpret data to generate actionable business insights.
- Gather and interpret data from a variety of different onboarding & learner performance metrics.
- Organize data into usable formats and visualizations to generate insights.
- Work directly with stakeholders to gather requirements, provides status updates and reporting.
- Proactively analyze data to answer key questions from stakeholders.
- Development of reports and presentations – including gathering data, extrapolating critical elements and presenting findings in an actionable format.
Qualifications:
- Strong mathematical & numeracy skills
- Highly developed analytical and organization skills with the ability to decompose high level information into detailed data
- Superb time management and ability to prioritize
- Minimum 2 years’ experience in an analytics, strategy, planning or research role
- Advanced proficiency in Excel a plus (Macros, Advanced Pivot tables, Visual Basic coding)
- Experience with data and BI, visualization tools
- Displays self-motivation, leadership skills and a desire to learn and grow
- Working knowledge of data mining concepts
- Understanding of and experience using analytical concepts and statistical techniques
- Bachelor’s degree in a relevant discipline
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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