Job Location: Gurgaon
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to
new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible —
and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse
community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every
day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have
Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
- Perform analysis on key metrics to help maximize productivity and Operational excellence
- Create reports/scorecard using multiple American Express data sources and key metrics
- Lead and drive projects to achieve results within stringent time frame
- Formulate and implement network level inventory strategy for CFN Servcing
- Provide real-time Inventory centric MIS to the business
- Identification, documentation, and communication of business impact, especially in context to Business Performance Metrics
- Partner with fellow team members in resolving customer issues
- Timely and accurate delivery of tasks/activities
- Enable Operations to achieve Key Metrics, such as CTR, SLA, Avalability
- Drive effective & efficienty processing of ‘Ready to Work’ inventory, in partnership with Operations
Past Experience:
- Knowledge CFN processes would be an added advantage
- Prior experience in managing Inventory management
- Minimum 4 years of Work experience in the relevant field
Academic Background:
- Graduate
- Post Graduate in Maths or Statistics or MBAs would be preferred
Functional Skills/Capabilities:
- Ability to deliver under tight timelines
- Intellectually curious with a desire to learn and understand the business
- Critical thinker who exhibits good judgment and intuition (based on experience), knowing when to question outcomes or ask questions based on business/common sense
- Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision
- Self-starter with ability to execute with Minimal Direction and strong attention to Detail
Technical Skills/Capabilities:
- Extensive experience in using MS-Excel for data manipulation and analysis. Candidate having working experience with Macro, SQL, Tableau & VBA
Knowledge of Platforms:
- Knowledge of American Express systems and platforms would be an added advantage
Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Submit CV To All Data Science Job Consultants Across Bharat For Free