Job Location: Gurgaon
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Function Description:
The MIS & Analytics Team is responsible for enabling the Global Services Group to be optimally efficient and effective by delivering best-in-class MIS and analytics. The MIS and Analytics scope spans a dynamic and fast paced global environment.
Purpose of the Role:
The individual will be responsible for measuring and analyzing Global Servicing Learning Network (GSLN) processes, with the objective of making learning more effective and sustainable. This position will be part of a highly talented & diverse global team.
Advanced Excel skills and basic statistics, with demonstrated experience in creating reports & dashboards using Pivot Tables and charts, plus leveraging Statistical & nested functions
Strong analytical skills: comfortable working with and manipulating large data sets, ability to relate, compare, and identify connections in data from different sources, identify data issues, and secure relevant information
Ability to synthesize and organize complex information to provide business insights
Experience with SQL or other query language
Experience with dashboard visualization using BI software (e.g., Tableau, PowerBI, QlikView etc.)
Strong time management skills and a proven ability to consistently deliver on both pre-set and changing timelines
Ability to work independently as well as be a team player; highly organized and detail-oriented; positive attitude and willingness to learn
Preferred:
Experience with Python and/or Pandas is preferred
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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