Job Location: Gurgaon
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
This is an exciting position in the EDDS – Enterprise Digital and Data Solutions team in Gurgaon. Team is the business owner of the marketing capabilities / technologies required to expand and deepen relationships with existing customers. Customer Marketing Capabilities is a critical pillar to the success of American Express – increasing the depth of relationship with our current customers through relevant and rich offers / benefits is a source of organic growth that contributes to American Express’ leading position in the marketplace.
The candidate would be part of the Product Team for Customer Eligibility Data Layer (CEDL). CEDL is a Big Data based platform that aims at providing data solutions to enterprise-wide marketing teams to enable effective card member marketing offer targeting. Specific activities will include working closely with business and technology partners to define Business requirements, designing process and engaging stakeholders to drive change management.
We are looking for a candidate with proficiency in Hive, Spark and Hadoop along with capability/ product management and project management.
Responsibilities:
- Create, enhance and manage the organized data layer for marketing use cases on Big Data Platform
- Develop understanding of Card member data in marketing processes and leveraging the same to define and transform the data
- Collaborate with partners across business units to understand the business objectives, convert it to data requirements and provide quality solutions that meet partner requirements
- Ensure data quality and accuracy through intensive testing at variable and use case level
- Identify and implement the opportunities to enhance process efficiency through increased standardization and automation, in order to reduce manual effort
Critical Factors to Success
Business Outcomes:
- Ensure timely and accurate delivery of data use cases for various partners
- Define and monitor data quality metrics and identify opportunities for enhancements
- Apply functional learnings to further enhance the project deliverables through improved quality and automation
Leadership Outcomes:
- Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues and shareholders.
- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
- Demonstrate learning agility, make decisions quickly and with the highest level of integrity
- Lead with an enterprise mindset and deliver the world’s best customer experiences every day
Past Experience:
- 2-4 years of relevant experience with excellent knowledge of data management tools and concepts
- Experience with product / capability management and technology implementation
- Experience in Hive, SQL, Python and Spark
Academic Background:
- Bachelor’s degree in Engineering
- Post graduate in Engineering/ Management
Functional Skills:
- Good understanding of payment/financial industry and card member data is a plus
- Experience in AGILE Framework with Product Owner role
- Good Interpersonal skills and Thought-leadership skills with the ability to influence cross-functional teams
Technical Skills:
- Good understanding of Data management concepts
- Data Matching, profiling and benchmarking across huge datasets
- Data management/ data processing – Hadoop, Hive, Python, SQL, Spark
- Advanced data manipulation and automation skills
Knowledge of Platforms:
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- Big Data – Hadoop
- MS Office Suite – Excel, PowerPoint, Word
Preferred:
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- Experience on Data Migration and Data Management projects
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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