Job Location: Gurgaon
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At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Global Bonusing Data Governance team in SABE is responsible for the governance and creation of new bonus categories and maintenance of existing categories. The focus is in improving bonusing accuracy. The candidate will be responsible for evaluating the accuracy of industry categorizations for selected Merchants within a pre-determined timeframe. The candidate will use a variety of internal tools as well as external sources to determine the accuracy and update the data in the Consumer Relevant Merchant Database. In addition, the team member will periodically review and update category review guidelines. They will compile and analyze results to inform category algorithm enhancement opportunities.
This role expects the individual to be able to be inquisitive, detailed oriented, thorough and have the ability to analyze external data to determine the optimal decision. The role also demands that the team be able to work independently and also as a team. They must be aware of external industry trends and an overall understanding of Merchant industries. An understanding of Card Bonusing categories and specific Card Bonusing terms and conditions are imperative.
Key Responsibilities:
- Perform research on specific Merchants leveraging internal and external data.
- Update relevant data points in the Consumer Relevant Merchant Database through the Governance Tool
- Complete research and updates within agreed upon SLA
- Synthesize data updates to inform algorithm enhancements
- Interact with Merchant Offer Data Solutions team to evaluate/review process and implement improvements
Key Skills:
- Assist process transformation initiatives via automation
- Strong and clear communication style
- Ability to coordinate efforts and resources within and across team to deliver on the goal
- Bachelor’s degree in any discipline
- 3 to 4 years of overall experience
- Excellent communication skills in English (written & verbal both)
- Excellent MS Office skills (Word, Excel, and PowerPoint)
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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