Job Location: Gurugram
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Function Description:
With a focus on digitization, innovation, and analytics, the Enterprise Digital and Data Solutions (EDDS) team creates central, scalable platforms and customer experiences to help markets across all of these priorities. Charter is to drive scale for the business and accelerate innovation for both immediate impact as well as long-term transformation of our business. A unique aspect of EDDS is the integration of diverse skills across all of its remit. EDDS has a very broad range of responsibilities, resulting in a broad range of initiatives around the world
The American Express Enterprise Digital Member Experiences teams centralize web, mobile and push digital product management activities to support our businesses across the enterprise. The focus of this collaborative team is to drive growth via digital user experiences, marketing, strategy, and analytics. The team specializes in using data around digital product usage to drive improvements in the customer experience to deliver higher satisfaction and business value.
We are seeking a motivated, strategic Senior. Product Analyst who is ready to put the customer first and demonstrate mastery of end-to-end customer journeys and how to design experiences and products that people love and that also deliver clear business outcomes.
Core Responsibilities
- Manage the Lean Portfolio management model to meet the enterprise Business agility
- Partner with stakeholders to understand the prioritization
- Maintain Product roadmap/backlog for the business unit
- Appropriately identify and raise risks, challenges, opportunities to advance the team
- Enable cross-functional collaboration with relevant teams within the product scope
- Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
- Define processes and identify gaps while communicating frequently with our customers
Minimum Qualifications:
- 3-4 years of experience in Product Management and/or Product Development
- Experience with Servicing or Digital Experiences a must
- Agile SAFe experience or CSPO certification preferred
- Highly motivated and passionate for creating best-in-class products and customer experiences
- A proven ability to define clear customer needs and features and gain buy-in and confidence at multiple levels of the organization
- Experience delivering new experiences and business metrics with a customer-first mindset
- Experience working with Engineering and process teams is a must
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment
- Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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