Job Location: Austin, TX
Summary
Posted: Nov 1, 2022
Weekly Hours: 40
Role Number:200438353
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. At Apple, we’re a diverse collection of problem solvers and doers, continually reimagining our products, systems, and practices to help people do what they love in new ways. Everything we build is the result of people in different roles and teams working together to make each other’s ideas stronger. That passion for innovation that goes into our products also applies to our internal practices, strengthening our dedication to leave the world better than we found it. We are looking for an experienced leader to apply their technical expertise, leadership skills, and dedication to quality, to ensure the availability of tactical, operational data, across AppleCare Support.
Key Qualifications
- Passionate about data – You have experience interpreting business reporting requirements to provide partners what they NEED, not necessarily what they want.
- Being a standout collaborator and doer is a requirement; you will collaborate across many global teams to improve the systems and tools used to support Apple’s customers.
- Strategic problem solver with demonstrable ability to develop a strategy and rally a team to understand and connect their work to a broader purpose.
- Deep understanding of Teradata, Snowflake, and/or Tableau, and how to use data to build useful insight with the business
- Excellent analytical mentality and attention to detail, especially in predicting and preventing potential future challenges
- Proven people management experience
- Excellent time-management and project management skills
- Flexible and able to multitask in a deeply multifaceted business
- Deep understanding of AppleCare Support preferred
Description
The SOBI Tactical Manager focuses on tactical planning and vision for the org, coordinating with both senior manager and their direct reports to ensure that goals and resources are aligned with the overall Support Enablement organization, and our Contact Center partners. You will be responsible for managing a team of Tableau and data automation developers, whose mission is to develop, deploy, and deliver data-driven assets, which enable partners to measure, manage, and improve their business and initiatives. The key skills of the members of your team include SQL, Tableau, Python. You will work closely with your management team, a global list of partners, and with the other members of the Analytics and Data teams, to establish reporting request prioritization, and team prioritisation. The ability to think out of the box, influence peers and management with data driven models, strong relationship building, and collaborative, problem solving skill, will be a huge part of success in this role. Excellent verbal and written communication & presentation skills is desired.
Education & Experience
Bachelors or Masters degree in a related field, (data science, statistics, etc), or equivalent experience, preferred
Additional Requirements
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