Job Location: Austin, TX
Summary
Posted: Jul 29, 2022
Weekly Hours: 40
Role Number:200396239
The WW Digital Channel Team drives the development of digital strategies across Apple channels. We are creating a consistent brand experience in the digital world, whether it is on a partner’s website or on global marketplaces or on social commerce. Our team serves as the center of expertise on eCommerce and will be instrumental in unlocking Apple’s potential in maximizing customer experience, brand presence and sales growth across digital channels. We are seeking an experienced Product Manager to drive the capabilities’ roadmap for Data and Analytics Platform that supports the Digital Channel. This role will be important in revolutionizing how Channel teams use data to make decisions, using both advanced analytics and algorithmic insights. This role is highly collaborative and you will need to work closely with regional sales teams, as well as external key partners to drive digital success and Apple’s sales growth.
Key Qualifications
- 10+ years experience in product management, building and shipping enterprise-scale, technical, non consumer-facing products
- 6-8 years of experience with large-scale e-commerce data and analytics platform, including building Digital performance KPIs, Performance Marketing, and Testing & Optimization capabilities
- Hands on experience with Performance Marketing KPIs with enterprise grade optimization tools such as Salesforce Datorama
- Mastery of a wide range of product management and design thinking techniques and tools (e.g. vision setting, PRDs, KPIs, customer journey maps, service, product roadmaps)
- Exposure to the value chain of Data and Analytics, from building Data Pipelines to advanced Data Science programs, and for all types of analytics: Descriptive, Diagnostic, Predictive & Prescriptive analytics.
- Strong understanding of security and risk principles around data, including governance and architecture considerations
- Deep understanding of the modern data and analytics technology stack, from leading cloud data platform solutions such as Snowflake and Amazon S3, to BI applications such as Tableau, Salesforce, ThoughtSpot, Google Analytics 360, etc.
- Entrepreneurial mindset with an ability to navigate ambiguity while being able to “focus on what matters most”
- Strong influencing skills that drive alignment with a wide range of stakeholders in a non-hierarchical environment, including business, operational, and technical teams.
- Ability to simplify complex ideas and communicate effectively, both verbally and in writing, with senior and junior technical and non-technical audiences
- Proven experience succeeding in complex, matrix and cross-functional projects
- Experience with Salesforce Data Cloud and Apple Keynote, a plus
- Strong organizational skills with an ability to structure and streamline various streams of work, a strong asset
Description
Drive the work of setting a shared vision, understanding value and prioritization of work around building a scalable, secure and performant set of data and analytics capabilities Develop a deep understanding of the target audience (e.g. Demand side: Sales executives, Business Analysts, Leadership, etc. and on Supply side: Engineering teams, Data Governance teams, Technology Partners, etc.) Create a persona based approach to designing Data & Analytics solution stack to meet the needs of different types of stakeholders Build and maintain a capabilities roadmap aligned with the future business goals and priorities Manage constant prioritization of requests for new features and capabilities by working closely with the GEO teams around the world Oversee the troubleshooting of data integrity and performance issues that are mission critical Work closely with technology partners and internal engineering teams on data architecture, standardization, and curation for prioritized use-cases Build business cases to articulate the “value of data” for all new use-cases, and then drive measurement exercise post implementation to capture value and learnings Work closely with channel partners to understand their capabilities, and design solutions to enable seamless exchange of data and insights Responsible for ensuring that Data and Analytics capabilities drive customer and partner insights that enable key CX and Sales decisions Contribute to driving data awareness and best-practices sharing across the GEO teams Responsible for managing and maintaining the suite of Digital Performance KPIs, including value, definitions, benchmarking, etc.
Education & Experience
Bachelor’s degree required; MBA preferred
Additional Requirements
- Ability to communicate in multiple languages preferred
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