Apple | WW Salesforce Business Analyst & Admin | Cupertino, CA | United States | BigDataKB.com | 2023-01-16

• Strong knowledge of Consumer and Retail sales; Experience in sales operations, partner management, and enablement preferred
• Proven experience as a business analyst and admin role leading enterprise-scale CRM and PRM projects
• Deep expertise in Salesforce Platform functionality and best practices; Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities
• Proven experience in implementation, including the ability to determine configuration, customization, and/or integrations with external systems
• Hands-on experience with the configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc.
• Excellent organization skills, with a natural inclination for both strategic and tactical planning, and the ability to turn strategy into tangible results.
• Solid understanding of Agile / Scrum delivery models
• Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
• Working knowledge of process documentation and project management software
• Experience working with large-scale, complex datasets and using Salesforce data tools; Ability to design and implement dashboards in Einstein Analytics and Tableau CRM required
• Strong communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners.
• Experience collaborating on global projects with a geographically dispersed team in a highly-matrixed, fast-paced environment.

In this role, you will: – Understand the strategy and the changing needs of the business via workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies. – Focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions. – Be the inspiring leader in developing solutions as well as leading the project execution. It is important that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the deliverables. – Propose solutions beyond what has been requested by our business partners. You will work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability. – Partner with leadership teams to craft business cases and budget for changes/projects. – Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria. – Adopt a standardized development lifecycle methodology for all projects including mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation. – Support key business processes promoting application, data integrity, governance, and compliance. – Manage the Salesforce application and be the expert to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes. – Design and implement reports, dashboards, and alerts that support the business processes and deliver business insight. – Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs. – Prepare the business for the change and adoption: Ensuring that from the very start of the project, there is a change management plan in place. By this time, we are live and the business is ready and excited to take on the adjustments to people, process, and technology. – Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Sales Cloud, Consumer Goods Cloud, Partner Communities, and Einstein Analytics / Tableau CRM.

– Bachelor’s degree or equivalent experience required. – Master’s Degree preferred.

• Salesforce Administrator Certification (required)
• Agile SCRUM Master Certification (preferred)
• Salesforce Sales Cloud Consultant Certification (preferred)
• Salesforce Marketing Cloud Consultant (preferred)

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $128,000 and $196,000, and your base pay will depend on your skills, qualifications, experience, and location.

  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.