Art Technology and Software India (PVT) Ltd. | Jobs | Data Analyst | BigDataKB.com | 30-03-22

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05/04/2022

Job Location: Kochi/Cochin

Job Summary :

Insightful near real time data analysis is key to clients continuing to provide industry leading service to our rapidly expanding global customer base .

Key responsibilities include, but are not limited to:

Development and evolution of automated Dashboards and reports

Operations performance (including turnaround time, quality metrics, volumes, productivity measures)
Volumes processed by service (segmentation by customer, issue type, product type, market, region)
Forecasting of volumes and segmentation
Spotting and analyzing trends, providing insights

Instilling the discipline of numbers and data driven decision making/assessment across GPS Operations and other teams
Impact analysis (in terms of potential platform changes, incidents, maintenance windows) .

Skills, Ability and Experience :-

Essential

Strong track record in a Data Analysis, MIS or Reporting role with expertise in data analysis tools
Adept at reading deep into the data, investigating and sharing insights with the appropriate audience
Ability to present data accurately in an illustrative, user-friendly manner to a variety of audiences
Excellent oral and written communication skills in English.
A methodical approach with keen attention to detail
Ability to multi-task and priorities workload with strong sense of urgency and efficiency in completing work.
Ability to deal with both technical and non-technical colleagues at all levels of seniority
Have a genuine passion for technology

Desirable

Experience with the following:
JIRA Service Management/Confluence
SQL
Experience of working in a high-octane environment where customer service is time critical has a direct effect on the bottom line

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Prepare clear and concise comms and publish them based on the priority of the incident. Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts. In particular, ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies. Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management. 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Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
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Preferred Qualifications: - Experience in the martech, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be a part of an innovative and forward-thinking organization that values technology and continuous improvement. - Work with cutting-edge open-source frameworks and cloud technologies., SAAS Product. - Leadership opportunities with a direct impact on our customers and product success. Let's start a conversation and make magic happen together! Website - https://netcorecloud.com/											1	....h, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be.... Tools: Ansible, AWS, Monitoring Tools			No					Yes

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