HomeData Science Jobs- USAAscension | Hiring | ITSM Process Data Analyst | Remote | BigDataKB.com...

Ascension | Hiring | ITSM Process Data Analyst | Remote | BigDataKB.com | 5 Oct 2022

Job Location: Remote

We Are Hiring:

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What You Will Do:

As an ITSM Process Data Analyst, you will rationalize complex metric and technical data, transforming it to meaningful and readily understandable information that Executive Leadership and Ascension Technoloy’s partners can act on to improve IT services.
Although you will be primarily responsible for Incident Management, you will have the opportunity to learn and support other ITSM related processes.
As a member of the team, you will engage with internal and external stakeholders, to enable the processes across organizational, functional, geographical lines. You will report and advise on performance metrics and adherence to established procedures to ensure service providers are delivering services as agreed and that they meet Ascension’s business objectives.

What you will do

  • Perform in-depth analysis of key performance data to provide proactive insights on trending, identify underlying causes and potential areas of concern
  • Validate data to ensure reports are extracting the correct and accurate data
  • Provide analysis, regular reporting and dashboards of key performance metrics for Service Delivery Leadership and business stakeholders
  • Work closely with team leads, Service Providers, and key stakeholders to identify reporting opportunities.
  • Perform procedural reviews to provide feedback to Service Providers on process/service improvement opportunities and advise Service Delivery stakeholders of areas of concern
  • Support day to day operations, engaging with business colleagues, internal/external suppliers and key stakeholders at all levels
  • Support the adoption of ITSM policies, processes and procedures, ensuring they are in place for each function, current and followed by all Service Providers
  • Maintain standards and policy documents, pro-actively identifying and proposing improvements or enhancements to meet changing needs
  • Work collaboratively with process leads, service providers and service delivery stakeholders to ensure procedural alignment across all Ascension Technologies


  • Bachelor’s degree or Associate’s degree and 3 years equivalent work experience

Additional Preferences

  • Knowledge and experience in data analysis
  • Knowledge and experience in advanced spreadsheet and presentation techniques
  • Knowledge and experience with service metrics reporting (Key Performance Indicators, Critical Success Factors and Service Level Agreements)
  • Knowledge of relational databases, data warehouses, data stores and data marts
  • Excellent written and verbal communication skills
  • Experience with ITSM practices and tools such as ServiceNow
  • Ability to learn and navigate various software packages to generate accurate and timely reports
  • Ability to design, build, and maintain reports and dashboards
  • Ability to collaborate and build trust across organizational boundaries

Other Qualifications

  • ITIL Certification preferred
  • Knowledge of data structure, design, constraints and functions
  • Experience creating and executing end user testing scripts
  • Experience with Business Operations, or Application Support
  • Experience working with Managed Service Providers
Provide technical expertise in one or more information technology disciplines to support the organization’s technical infrastructure.
  • Respond to user problems by listening, clarifying, and responding effectively.
  • Troubleshoot most application problems independently.
  • Possess and apply working knowledge of at least one technology environment to address and resolve problems.
  • Analyze a chain of events and apply technical knowledge following established procedures and/or detailed specifications.
  • Write fundamental documentation in a clear, concise manner and according to standards.
  • Share knowledge effectively within the work team.

What You Will Need:

  • High school diploma/GED with 2 years of experience, or Associate’s degree, or Bachelor’s degree required.
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Additional Preferences:

No additional preferences.

Why Join Our Team:

When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.

Equal Employment Opportunity Employer:

Ascension Technologies is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

E-Verify Statement:

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.


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