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Ashwani Sarvaria | Business Analyst | Franklin, KY | United States | BigDataKB.com | 2023-01-17

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17/01/2023

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Job Location: Franklin, KY

Job Detail:

Franklin, Kentucky

Duties: Manage training and development of all staff to enable them to carry out their own duties and responsibilities; Create and maintain schedules as business demands; Delegate side work assignments to associates and follows up on their completion. Investigate and resolve all client/customer complaints. Provide definition and oversight to proper service standards. Implement a comprehensive quality control and management standard. Manage the proper control and allocation of supplies, equipment, and ingredients toward food preparation and services. Handle budgeting, analysis, inventory control Human resources duties including the interviewing of new candidates, verifying credentials of potential employees, hiring, training, firing, and evaluating and reviewing work and determining if standards are being met. Should have a bachelor’s degree in Hospitality Management.

We are an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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Job Id	Date Posted	MM/YY	Company	Type	Top Company	sTARTUP	Cosultancy ?	Industry Type	Location	Country	Estd Year	Role	Role Category	part time	Job Category	Tools	Exp.	Salary	Salary	-Ad-	Detail	Apply Link	Contact	HR Contact ?	Walkin	urgent	Career Gap	Female Preferred	Submit CV	Remote Jobs	Freelancer	TotalJobs	Certification Summ..	Masters	Trainer	TopCollege	ProdDev	InternExp	Onsite	research	certification
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Prepare clear and concise comms and publish them based on the priority of the incident. Facilitate exchanges between the relevant support staff through setting up ad-hoc Conference Bridge / Business Chat groups and / or direct contacts. In particular, ensure diagnosis, action plans and key initiatives are shared with the relevant parties across technical towers and geographies. Drive discussions to a pragmatic outcome in a reasonable timeframe in order to ensure the key decisions are taken on time or escalated to higher management. 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Key Responsibilities Technical Expertise Soft Skills Leadership with ability to do efficient multitasking Clear Verbal and writing Communication skills at multiple levels in an international context and should be able to follow organization process Client Oriented with Strong Relationship management with experience in IT Support and service Management French speaking will be a plus. Reactivity and ability to solve problems by using different methods Ability to learn and adapt and to be proactive Ability to work simultaneously with different profiles (technical/functional, medium/top management, etc.) Ability to work under pressure Requirement Infrastructure or Application support hands on experience of 4-6 years is mandatory Overall IT experience: 8 Years + Crisis Management IT Literacy: Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow Having knowledge about monitoring tools and scheduling jobs would be plus Good understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, CTRL-M, MQ) Technologies and/or Applications background with ability to grasp impact and interdependencies Shift/Oncall & Weekend Support Shift Timings in IST: Mon to Fri 6:00 am to 09:30 pm OR 10:30 pm (2 shifts, 1st starts at 6:00 am IST and 2nd starts at 12:30 or 01:30 pm ï¿½ depending on DST in France) Weekday On-call ï¿½ From 09:30 pm OR 10:30 pm to following day 6:00 am Weekend On-Call ï¿½ From 09:30 pm OR 10:30 pm Friday to 6:00 am Monday Day light savings Period- Nov to Mar ( 1hour ahead) Oncall Support- To provide Oncall support services on rotational basis 09.30 PM to 6.00 am on weekdays after end of the evening shift work (Apr to Oct) 10.30 pm to 6.00 am on weekdays after end of the evening shift work (Nov to Mar) 09:30 pm OR 10:30 pm on Friday to 06:00 am Monday Weekend On-Call Support - based on high critical P1 incidents and P2 that have potential of becoming P1. Public Holiday Support ï¿½ Paris Holidays (Client Holiday) will be followed as public holidays and not India holidays Process & Tools ITSM tool- Service Now ï¿½ Ticketing tool for INC/SR/Change /Problem tickets Inhouse tools intermediate knowledge on ITIL Process & Practices Educational Qualifications Bachelorï¿½s degree or masterï¿½s degree in information/computer technology preferred Key Competencies: 8+yrs of relevant experience in Incident Management / Infrastructure / Application Support Experience of working in a banking environment. Customer service oriented, able to work in a dynamic and fast paced environment Excellent communication, interpersonal and troubleshooting skills Must be self-motivated and directed and demonstrate a keen attention to detail and possess the ability to work autonomously											1	Tools: ITIL, Monitoring Tools, Service Now			No
15	12/12/2024		Tata Consultancy Services	Top / Startup	Top Company	Startup		IT / Software Dev	Delhi	The Great Bharat (India)		Major Incident Manager_New Delhi	Unknown		Major Incident Manager		Pls See The Job Detail	Not disclosed	Other		Greetings from TCS!!!!!!! TCS Hiring for Major Incident Manager Job Location: New Delhi Experience Range: 8-12 Years Job Description : Handling major incident management process and drive end to end Sev 1 situation with effective Communication Experience as Major/Critical incident manager Participate and drive major incidents Effective handling of major incident bridge Periodic update about MIM progress through mails Drive the overall MIM journey. Publish Major incident report Problem management process drive											1				No
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31	12/12/2024		Netcore Cloud	Top / Startup	Top Company	Startup		IT / Software Dev	Mumbai	The Great Bharat (India)		Incident/ Application Head	President/ Head/ Director		Incident Mgmt.	AWS	Pls See The Job Detail	Not disclosed	Other		Job Title: Production/Incident & Application Support Manager Location: Thane Reports to: Sr VP Delivery head Department: Engineering ; Full-Time About us: At Netcore, innovation isnï¿½t just a buzzwordï¿½it's the core of everything we do. As the pioneering force behind the first and leading AI/ML-powered Customer Engagement and Experience Platform (CEE), we're dedicated to revolutionizing how B2C brands interact with their customers. Our state-of-the-art SaaS products are designed to foster personalized engagement throughout the entire customer journey, creating remarkable digital experiences for businesses of all sizes. Engineering at Netcore: Dive into a world where your work directly impacts engagement, conversions, revenue, and customer retention. 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Technical Skills: - Hands-on experience with Linux/Unix environments, cloud services (AWS, GCP, NetcoreCloud). - Proficiency in scripting and coding (Python, Php, Golang, Java, or similar languages) for automation purposes. - Solid understanding of CI/CD pipelines, version control (Git), and Alert & Application monitoring tools. Leadership & Soft Skills: - Proven leadership skills, with experience in team building, mentorship, and fostering a culture of accountability. - Strong interpersonal and communication skills, with the ability to interface effectively with technical and non-technical stakeholders. - Ability to manage multiple projects simultaneously, prioritize tasks, and work under pressure to meet deadlines. Preferred Qualifications: - Experience in the martech, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be a part of an innovative and forward-thinking organization that values technology and continuous improvement. - Work with cutting-edge open-source frameworks and cloud technologies., SAAS Product. - Leadership opportunities with a direct impact on our customers and product success. Let's start a conversation and make magic happen together! Website - https://netcorecloud.com/											1	....h, Digital Marketing domain or working with large-scale, customer-facing SaaS applications. - Certification in SRE, DevOps, or cloud platforms (AWS, GCP). - Good application debugging skills, Product feature understanding skills. Why Join Us? - Be.... Tools: Ansible, AWS, Monitoring Tools			No					Yes

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