Job Location: Mumbai
- Experience in customer service and handling projects will be an added advantage.
- Provide support to existing data management through analysis and accurate reports.
- 1 to 3 years of relevant analytics and business problem solving skills / professional experience.
- Strong analytical skills – has ability to ask right questions, analyze data, draws conclusion by making appropriate assumptions.
- Ability to present information professionally & concisely with supporting data.
- Proficient in MS Word, excel & PowerPoint
- Graduate in any field.
- Excellent organization & interpersonal skills.
- Person should be flexible working on weekends (in case of business requirement).
Job summary
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibilities include working with the LMS system, employees’ data by developing and working on reporting and effective training programs and analysis. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization.
If you possess the ability and passion for creating great learning training experiences and help scale our training operations, we want you on our team.
Key job responsibilities
Training Specialist / MIS Key Job responsibilities:
1. Automate Weekly/Monthly reports.
2. Establishes key reporting/MIS for functional area & write strong, well-structured and detail-oriented reports in a clear, concise and audience-specific format.
3. Demonstrates the ability to dive deep into a problem, performs ‘root cause analysis,’ and identifies constraints to recommend a solution.
4. Interacts with multiple stakeholders to communicate on operations and represents data/metrics information and project reviews.
5. Consolidate information into cohesive and insightful analytical reports for use in decision-making.
6. Generate high quality and insightful recommendations, thereby drive value and program / process efficiency.
7. Detail knowledge of the LMS for various tools like KNet etc.
8. Ability to dive deep into a problem, perform ‘root cause analysis,’ and identify constraints to recommend a solution with a desire to problem solve.
9. Ability to work effectively in ambiguous situations and communicate clear deliverables to stakeholders, business partners and leadership.
10. High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
Preferred qualifications:
• Ability to automate reports. Deep dive and root cause anomalies and provide insight.
• Proficiency in Advanced Excel (Array and Statistical formulas)
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