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Job Location: Bengaluru
Job Detail:
Farnell
Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.
Role
Salesforce Tableau CRM Analyst
Business Function
Global Salesforce CoE
Reports to
Salesforce Programme Manger
Department
Global Business Operations
Nature and Purpose:
This role in the Avnet Salesforce CoE reports into the Salesforce Programme Manager to support the development of the Avnet Global Salesforce systems. This includes effective maintenance of the system, user adoption and experience and development of efficient CRM processes and tools. The job holder will work across all business units to support the effective development of Salesforce Tableau CRM globally. The candidate should have a deep understanding of Salesforce objects and data structures. They will especially have an excellent understanding of Salesforce Tableau CRM (Einstein Analytics) platform
Accountabilities with Key Outcomes: Describe essential accountabilities the job performs and key outcomes. Accountabilities should be listed (max of 8) in order of importance.
1
Design, build, and support Tableau CRM apps, datasets, dataflows, lenses, recipes, and dashboards using Salesforce and non-Salesforce Database sources
2
Review and deliver CRM system functionality developments, change requests and user enhancements identified by 1st line CRM system support and pro-active discussions with key stakeholders
3
Create and document business requirements by working together with users of all levels including stakeholders in the development of program enhancements and changes including staff, outside consultants and suppliers as needed.
4
Responsible for the roll-out of Salesforce analytics dashboards to new functions along with stakeholder management, training development and delivery of training.
5
Supporting the testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual testing. Assess impacts and align and approve change requests through the global governance process.
6
Data integration and ability to bring in data into analytics and build datasets.
7
Produce and maintain reports, dashboards, and processes to continuously monitor data quality and integrity and assist users with report design and management.
8
Provide best practices direction and implement approaches for content governance, processes, version control and UI consistency within Tableau CRM Einstein Analytics
9
Responsible for driving end user engagement and adoption through training and outbound communications
Knowledge, Skills and Experience: Please give details of the knowledge, education, formal qualifications, specialised training or experience required for the job. Indicate whether requirement is essential or desirable.
Essential
- Minimum 2 years’ experience working with Salesforce.com
- Certified Einstein CRM Analytics Developer
- Strong Analytical skills
- Foundation understanding of VBA, SAQL and JSON
- Strong planning and organizational skills, able to cope with multiple projects and reliably hit deadlines.
- Strong creative outlook and ability to translate creative ideas into clear briefs.
- Good commercial awareness and ROI/analytical approach.
- Excellent written and verbal communication skills.
Desirable
- Salesforce.com certified
- Financial Force experience
- B2B experience
- Experience of the electronics / technology / consumer goods market
- Previous experience of working with Databases
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
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