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Job Location: Bengaluru East
The PMO Application Administrator is responsible for maintaining, upgrading, and enhancing AXA XLs Project and Portfolio Management System (Planview Enterprise One), ensuring the application is current and providing Tier 3 support. Working in an agile environment, this PMO applications expert will collaborate with a variety of interdisciplinary teams across time zones to diagnose and resolve problems quickly. They will need to quickly become knowledgeable about current configuration and the AXA XL environment and processes to ensure the technology infrastructure runs smoothly and efficiently and business objectives are attained, while also looking to the future to understand and recommend new approaches, capabilities and tools in alignment with AXA XL’s future direction.
You will report to a PMO Manager in another AXA XL office
At times you may be asked to adjust your hours to support/collaborate across global time zones
- Provide foundational administration support for the portfolio management system and related processes; train and coach team members to perform these duties as well
- Perform user set up and administration
- Manage tickets and emails and allocate work, adhering to established service levels
- Respond proactively and professionally to internal customer queries, working with colleagues to resolve; promptly resolving escalations for our internal customers, while driving consistency and simplification
- Monitor application availability; work with AXA XL and vendor community as needed to quickly resolve issues
- Maintain and update application structures and hierarchy
- Tier 3 escalation support prior to engaging vendor resources for product defects and issues
- Lead technical efforts related to new system releases and models
- Work closely with Portfolio Management Office (PMO) to understand business priorities, requirements and solution roadmap for new capabilities and enhancements
- Configure and test data sets and design/develop standard reporting for use by leadership and portfolio/ project/ resource managers
- Ensure controls in place are followed across the PMO platform, including but not limited to Information Security, Data Privacy and Data Standards.
- Build deep knowledge of the system and process; seek ways to simplify PMO processes and user experience
- Review regular vendor releases for immediate change impacts to current processes and enhanced capabilities
- Own system fixes and enhancements from idea to delivery, working with PMO and AXA XL colleagues to translate feedback, ideas and internal customer requirements into technical and process solutions
- Ensure PMO tools, data and files are current and appropriately maintained; maintain training materials and provide training sessions as needed
- Other duties as required
- 4 or more years’ proven end-to-end application administration experience with one or more project/portfolio management tools such as Planview Enterprise One, LeanKit, Jira, Azure, Clarity or PPM
- 2 or more years’ experience designing and building reports using SSRS and/or Power BI
- 3 or more years’ experience in Planview Administration
Required Candidate profile
- University degree or relevant experience
- Excellent verbal and written communication skills (English)
- Customer First mindset
- Ability to work independantly without direct supervision
- Ability to work across multiple time zones
- Highly inquisitive, with excellent analysis and problem-solving skills and courage to challenge the status quo
- Excellent detail-orientation.
- Excellent people skills and ability to lead & collaborate within a global team environment
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