Job Location: Chennai
Job Title: Client Data Analyst
Location: Chennai
About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.
Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.
Introduction:
As Client Data Analyst, you will be required to process cases received by KYC teams and approve the cases based on Identity and Verification standards. The role will involve independently managing workload and ensuring cases are rejected if a change is not agreed with. Cross skilling across all processes within the department is also an essential part of the role – Unified Client Hierarchy, Identity Service, Data Remediation and so forth as the department expands. Support will also be required towards playing a key role in contributing to team meetings, and working alongside colleagues in Chennai, Noida and Glasgow. The successful applicant will undergo a training period on all processes and will also complete an accreditation process to ensure the correct decisions are being made. There will also be an opportunity to work on some technology initatives and learn about the Bank as a whole and the offerings provided as the department expands.
- Hit daily targets for case completions, to ensure there is no adverse impact to KYC processes
- Provide handover status emails to Chennai, Noida colleagues as agreed
- Identify issues and escalate to team lead, ensuring any risks are raised in a timely manner
- Occasionally support project activity, and ensuring UAT is carried out and completed successfully for new technology changes
- Build relationship with offshore teams and ensure collaboration across both sites to enable success
- Adapt to new updates, change in proceadure & continue to deliver on agreed targets
- Analytical and complex problem solving being able to balance the need to meet regulatory and risk management requirements along with excellent client and colleague engagement
- Understanding of the various systems used within the Bank and an ability to demonstrate adaptability in using multiple systems
- Demonstrated experience in a transformational environment, delivering mission critical systems and operations to support a dynamic business.
- Ability to work in a fast paced environment, and respond to changes in priority
- Understanding of business areas which the department operates and how connects to the wider firm
Where will you be working?
Chennai
Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.
Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone’s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.
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