Blancco | L1- Technical Support| walk-in 28th February | Poona | | 2023-02-26

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Job Location: Poona

Job Detail:

Work Experience :

0 – 2 years In IT/ITES technical support at L1/L2 level Jyotish Jyotish - Career & Life Prediction

Key Skills : Technical support , Product support , application support

Prior experience in communicating with Customers from European/American regions preferred.

(not open for fresh graduates)

Educational qualification:

Graduate Engineer BE, BTech, BSc-IT, MCA or equivalents ( **Computer Science/IT graduates only)

Technical Skills:

Linux OS System Administration

Networking – CCNA preferred

Database Administration MySQL

Possess expertise and special knowledge of operating systems, devices, applications and software.

Applicants must demonstrate:

1. Outstanding Communication skills and active listening . (this position requires applicants to have excellent English language skills)

a. Ability to explain complex ideas to those with limited IT and systems knowledge

b. Exceptional verbal and written communication skills, English fluency is MUST

c. Listening ability and patience

2. Extraordinary customer service and relationship management

a. Stake -holder management

b. provide support to internal/external customers

3. Empathy with users

4. Acceptance of ownership

5. Critical thinking skills (Support roles are often responding to technical problems that occur abruptly and require immediate solutions.)

Preference for candidates with Certifications in any of the following :

  • Linux System Admin
  • Networking CCNA (Preferred)
  • MySQL DBA (Preferred)
  • ITIL (Preferred)

Apply Here


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