Job Location: Fargo, ND
All about us
You likely know us as an insurance company, but that’s just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It’s a mission we take seriously.
We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.
Work environment
This position has the flexibility to be a hybrid or in-office work arrangement out of the Fargo, ND office. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.
Pay information
Pay Level: 022
FLSA Category: Non-Exempt-Hourly
A day in the life
The Business Technical Analyst is responsible to analyze business systems, processes and technology to ensure resources are maximized to fully support the departmental and organizational needs of the organization. This position must focus on all business operational needs including processing deadlines, priorities, as well as the overall customer experience. In addition, this role identifies and troubleshoots issues and may collaborate with various internal and external parties to ensure consistent operational efficiency.
Your responsibilities will include:
- Supports business functions related to member health outcomes and population health initiatives.
- Understands the numerous existing and future technology needs for the department and how they function within the organization. Works to troubleshoot software, system, upgrades or implementations. Develops, writes and reviews business requirements for system changes or enhancements as well as performs regression, smoke and user acceptance testing as the changes are made.
- Collaborates with departmental staff when technology issues are identified, works to understand the cause and the overall business impact and follows any issue through resolution including communicating status updates to applicable stakeholders.
- Coordinates between various internal departments (Case Management) and external business system vendors. Maintains changes for all system platforms within the department. Updates and supports system messaging for both internal and external customers.
- Makes determinations regarding the appropriateness as well as the level of testing which occurs with new system upgrades, or the launch of new software. Performs validation and other types of system testing at various points in the process to ensure overall optimal functionality.
- Analyzes and promotes business enhancement efforts with the goal of creating a positive impact on the customer experience or geared towards creating efficiencies.
- Coordinates setup efforts of employee user access for software and technology for the department.
- Implements process/technology improvements and determines most effective method for training staff. Assist in the development of training and training materials. Coordinates joint training sessions with staff when process/technology improvements are ready to be implemented.
- Partners with clinical staff to ensure regulatory standards are being met including, but not limited to URAC and quality reporting requirements.
- Supports clinical staff across the division.
What you need to succeed
- Associate’s degree in Business Administration, Management, Healthcare, IT or a related field. Equivalent combination of education, experience, and/or training determined to be acceptable may be substituted.
- 4 years of healthcare, insurance, business systems or related.
- Experience working with population health is a plus!
- Ability to prioritize and organize work, as well as to set priorities to meet deadlines.
- Ability to solve problems that lead to resolutions.
- Strong communication skills both verbal and written.
- Desire to understand the workings and structure of the organization.
Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards
Benefits and perks
- Wellness incentives including well-being lifestyle spending accounts, employee assistance program and employee discounts.
- Encouraged paid time off including paid holidays and flexible holidays to use as you wish.
- 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
- Employee recognition, community initiative events and yearly company outings.
- Workplace flexibility offering remote, office or hybrid work schedules and the freedom to make time for important commitments.
- Our core benefits include health, dental, vision and life insurance, short-term and long-term disability and paid parental leave.
Job posting policy
Employees new to Blue Cross Blue Shield of North Dakota are eligible to apply for positions within their assigned department after successfully completing 90-days in their role. For positions outside of their department, new employees should attain a minimum of six months of service before applying for a new role. Exceptions to this are acceptable, provided there is good business justification for making the move.
Equal opportunity employment
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.
For questions, please email careers@bcbsnd.com.
This job posting will be closed 11/4/2022 at 8:00 a.m. (CT). No further applications will be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Submit CV To All Data Science Job Consultants Across United States For Free