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Job Location: Mumbai
Position Purpose
To provide Functional production Support on In house Accounting General Ledger for users in UK and America s.
Responsibilities Production Support
- Be responsible for functional production support for finance users in APAC, UK and America s
- Assistance to maintain the application and its workflows
- Perform root cause analysis for resolution of user and system issues
- Co-ordinate with IT to solve production issues
- Raise service now tickets and incidents for issues
- Timely escalation of issues as per escalation matrix
- Adherence to the support procedure guidelines as per Standard Operating Procedures (SOP s)
Dashboards: Create Dashboard for Management Reporting
Testing (Involvement in System Testing and UAT):
- Synchronize all types of testing
- Raise Jira tickets for new issues identified in production
- Perform system testing (in collaboration with other BAs and IT)
- Provide production support and obtain sign offs on the test results
Training:
Give training on new functionalities to Finance users, Support Team (incl. IT)
- And/or send communications to support teams presenting the new functionalities developed
Update PowerPoint slides with new functionalities deployed
Direct Responsibilities
Production Support
- Be responsible for functional production support for finance users in APAC, UK and America s
- Assistance to maintain the application and its workflows
- Perform root cause analysis for resolution of user and system issues
- Co-ordinate with IT to solve production issues
- Raise service now tickets and incidents for issues
- Timely escalation of issues as per escalation matrix
- Adherence to the support procedure guidelines as per Standard Operating Procedures (SOP s)
Contributing Responsibilities
Dashboards: Create Dashboard for Management Reporting
Training:
Give training on new functionalities to Finance users, Support Team (incl. IT)
- And/or send communications to support teams presenting the new functionalities developed
- Update PowerPoint slides with new functionalities deployed
Technical Behavioral Competencies
- Good knowledge of General Ledger / Reporting
- Comfortable with basic office tools (Lotus Notes, MS Word, Outlook)
- Excellent knowledge and use of Microsoft skills (Excel, Word, Access, PowerPoint)
Specific Qualifications (if required)
MBA in Finance, Bachelor of Commerce, Master in Commerce, Bachelor in Science
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Ability to collaborate / Teamwork
Ability to synthetize / simplify
Critical thinking
Client focused
Transversal Skills:
Ability to understand, explain and support change
Ability to anticipate business / strategic evolution
Ability to develop and leverage networks
Ability to manage / facilitate a meeting, seminar, committee, training
Analytical Ability
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