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BNP Paribas | Jobs | Business Analyst / Sr . Business Analyst | BigDataKB.com | 31-03-22

Job Location: Mumbai

Position Purpose

To provide Functional production Support on In house Accounting General Ledger for users in UK and America s.

Responsibilities Production Support

  • Be responsible for functional production support for finance users in APAC, UK and America s
  • Assistance to maintain the application and its workflows
  • Perform root cause analysis for resolution of user and system issues
  • Co-ordinate with IT to solve production issues
  • Raise service now tickets and incidents for issues
  • Timely escalation of issues as per escalation matrix
  • Adherence to the support procedure guidelines as per Standard Operating Procedures (SOP s)

Dashboards: Create Dashboard for Management Reporting

Testing (Involvement in System Testing and UAT):

  • Synchronize all types of testing
  • Raise Jira tickets for new issues identified in production
  • Perform system testing (in collaboration with other BAs and IT)
  • Provide production support and obtain sign offs on the test results

Training:

Give training on new functionalities to Finance users, Support Team (incl. IT)

  • And/or send communications to support teams presenting the new functionalities developed

Update PowerPoint slides with new functionalities deployed

Direct Responsibilities

Production Support

  • Be responsible for functional production support for finance users in APAC, UK and America s
  • Assistance to maintain the application and its workflows
  • Perform root cause analysis for resolution of user and system issues
  • Co-ordinate with IT to solve production issues
  • Raise service now tickets and incidents for issues
  • Timely escalation of issues as per escalation matrix
  • Adherence to the support procedure guidelines as per Standard Operating Procedures (SOP s)

Contributing Responsibilities

Dashboards: Create Dashboard for Management Reporting

Training:

Give training on new functionalities to Finance users, Support Team (incl. IT)

  • And/or send communications to support teams presenting the new functionalities developed
  • Update PowerPoint slides with new functionalities deployed

Technical Behavioral Competencies

  • Good knowledge of General Ledger / Reporting
  • Comfortable with basic office tools (Lotus Notes, MS Word, Outlook)
  • Excellent knowledge and use of Microsoft skills (Excel, Word, Access, PowerPoint)

Specific Qualifications (if required)

MBA in Finance, Bachelor of Commerce, Master in Commerce, Bachelor in Science

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Ability to synthetize / simplify

Critical thinking

Client focused

Transversal Skills:

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Ability to develop and leverage networks

Ability to manage / facilitate a meeting, seminar, committee, training

Analytical Ability

 

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