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Job Location: Austin, TX
WHAT IS BOX?
Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
Box is looking for a Business Systems Analyst Analyst to join our Enterprise Systems team to help manage and scale our Customer Success and go-to-market tech stack. In this role, you will be partnering with the Go-To-Market Operations organization and working with our Enterprise Systems team to deliver best-in-class solutions for our go-to-market systems and applications. An ideal candidate will have exceptional analytical, communication, and problem solving skills and be comfortable interacting with all levels or organizations, including Executive Management.
This role will allow you to apply your functional Salesforce and Customer Success tools expertise to some of Box’s most critical go-to-market and operations initiatives. You will work closely with your team to collaborate on creative solutions for technical challenges, provide inputs on the Customer Success systems roadmap, and provide direct value to our business partners. You will interact frequently with senior management and must become a trusted thought-leader to our extended business partners.
WHAT YOU’LL DO
- Manage stakeholder engagement with critical business partners in the Sales Ops, Customer Support and Customer Success teams to provide consultative guidance on system capabilities and address any Salesforce/Zendesk issues
- Collaborate via agile team with other Enterprise Systems team members to ensure end to end services are optimized, efficient, and continuously evolving to maximize value delivery. This includes new investments and implementations, extending existing functionality, and triaging inbound run-the-business bugs, defects or enhancement requests
- Independently manage end-to-end Customer Success technology projects, including project planning, scrum planning, design and testing
- Critically evaluate system inefficiencies, drive fit-gap assessments, and provide recommendations for Sales technology solutions that can scale with growing needs of the business
- Support definition of Customer Success systems roadmap and evaluate complexity and resource requirements for inbound requests
- Work with internal business application SMEs and external vendors as required to deliver project deliverables
WHO YOU ARE
- Bachelor’s degree in Computer Science, Engineering, Economics, Business or related field
- 3+ years experience with Customer Success platforms such as Zendesk, Clarizen or similar – building/designing scalable customer engagement and support solutions
- 3+ years experience with Salesforce.com building/designing scalable Go-to-Market solutions
- 3+ years of system implementation experience and knowledge of owning techno-functional deliverables in a project, including functional design and QA
- Strong knowledge with Customer Success systems processes in the functions of customer support, community management, professional services, and customer training
- Strong knowledge of business processes in the post close sales cycle, customer onboarding, and care
- Extensive knowledge of Salesforce and customer success platforms architecture and integrating with other applications/systems
- Exceptional ability to partner with business stakeholders to understand business process challenges and provide guidance on technical solutions
BENEFITS
- Visit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box
- For all other benefits, please check out: Box Benefits + Perks
EQUAL OPPORTUNITY
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Accommodations are available throughout the application process and an employee’s employment at Box.
HEALTH AND SAFETY
To promote the health and safety of all Boxers and our communities, in order to Go to Work at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. Go(ing) to Work at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present. If you are fully remote and do not Go to Work, the vaccination requirement is not applicable. Fully Vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
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