Job Location: Pune
Solution Analyst reports to the Solutions Manager and is a subject matter expert in the design and solutioning across BP s Global Salesforce systems. The Solution Analyst has deep process and technical knowledge of Customer or Procurement processes and works in an Agile way as part of a cross functional team to deliver solutions to our customers.
The Solution Analyst uses their business and functional knowledge to gain a thorough understanding of the underlying business need and the business value proposition and leverages their technical know-how and subject matter expertise to propose solution options to the business.
Key Accountabilities
Core
- Assist with the breakdown of product backlog items into functional product requirements and provide expertise on how the user stories will be implemented
- Understand, adopt and embrace agile principles and agile ways of working
- Engage with the relevant stakeholders to understand, analyse and assess business requirements.
- Lead solution design across areas of specialism
- Prototype solution design for review with business stakeholders.
- Create and maintain high quality solution design
- Review solution designs to ensure global process design governance policies are adhered to, and that solutions comply with corporate governance and external regulatory bodies.
- Ensure options and recommendations for solution design are discussed with business stakeholders and presented to the relevant governance forum.
- Validate those other solutions that integrate with the core solution are compliant with GBS standards
- Ensure technical designs are reviewed and appropriately stored to ensure business needs are met, and the technical solution is aligned with the conceptual and process design
- Define the unit testing requirements for the solution and review and signoff on the execution
- Provide subject matter expertise to develop/maintain process maps and standard operating procedures
- Proactively identify opportunities for product/solution improvement and add these to the product backlog for discussion, consideration and prioritisation by the product owner
- Support process review sessions for the business, providing detailed system solution knowledge, to assist in identifying opportunities for re-alignment and standardisation
- Provide functional subject matter expert input and involvement in major incident resolution as required
Business Partnership
- Foster a culture where collaboration, innovation and experimentation, in search of value creation, are celebrated along with the dedication and effort that are required to scale such solutions across BP
- Develop and share best practices to enable consultation and engagement with the business and GBS function to ensure that all business, statutory, and fiscal requirements are satisfied
Knowledge Sharing/Management
- Participate in and contribute to ongoing knowledge sharing sessions for the solutions team
- Participate in design authorities and network meetings to foster knowledge sharing
- Leverage successful products, processes and best practices both within and outside of BP
- Contribute to continuous improvement
- Verify documentation is captured in a document management system
Experience
- Strong presentation and communication skills, including the ability to articulate complex processes and influence a wide range of stakeholders
- Passion and experience in capturing business requirements and improving processes and systems
- General understanding of systems deployment activities
Product Experience and Expertise
- Knowledge of service centre technologies and their interactions
- Knowledge of Salesforce Service Cloud or similar
- Case management and ticketing
- Multi-channel interaction including social (e.g., Sprinklr )
- Knowledge of procurement processes (e.g., source to contract or procure to pay)
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