Job Location: Sturtevant, WI
Job Detail:
We are looking for a Warranty Analyst who will report to the After Sales Manager, and who’ll be tasked with continuous improvement in warranty reporting, processes and procedures pertaining to their product group. As part of your role You’ll be conducting warranty part reviews, claims investigation, customer warranty systems corrections/updates, customer rating/scoring system/corrections/updates, and warranty cost recovery avoidance/mitigation.
BECOME PART OF OUR TEAM
Here at BRP, we’re creating new ways to get people moving forward, where their experiences are measured by emotion rather than distance. All around the world, our products, achievements and aspirations are a reflection of our teams’ exceptional expertise. Want to bring your true self on this adventure?
You’ll Have The Opportunity To
- Manage and enforce the Warranty process across multiple brands within MPS.
- Review all warranty claims and requests for resolution and cost management.
- Identify opportunities for efficiency gains and cost reductions utilizing Power B.I
- Provide management with escalation and decision path for all Performed audits of warranty claims.
- Consult with the Quality department on procedures to avoid future warranty issues.
- Ensure that parts are properly coded within ERP Systems.
- Provides warranty policy training to appropriate Aftersales Team Members and dealers in the MPS network.
- Work with Warranty Returns to assure parts are returned and inspected.
- Ensures warranty literature and reference material is current and distributes information to appropriate staff.
- Prepares reports, warranty campaigns, and other campaigns designed to maintain quality in the field.
- Process all order requests from the technical team and management.
- Performs other duties as requested by manager such as case escalations and warranty claims, dealer training regarding policy and claim filing.
- Presentation – Report-outs to management and Executive Leadership Team.
- Approve / Reject dealer entered claims that have been flagged for manual review daily
- Reviews all warranty registrations weekly to verify accuracy.
- Resolve dealer requests via phone and case system.
- Weekly Microsoft Power BI WPI (warranty performance index) communication.
- Assist with projects to reduce / eliminate potential warranty contributors.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS, EXPERIENCE AND COMPETENCIES:
Required
- HS Diploma
- Minimum of 2 years experience in After Sales, Service, Dealers or Warranty Administration
- Proficiency in using Microsoft Excel
- Ability to work without direct supervision
- Strong interpersonal and communication skills
- Good time management skills with the ability to balance multiple priorities
Preferred
- Bachelor’s degree in Business or related field
- D o you have other qualifications? Tell us what is unique about you that is a great addition to the team.
Does this sound like you? We look forward to receiving your application.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation — You want it, we have it:
- Bonus potential: We work hard and BRP recognizes that with a discretionary annual bonus
- Generous paid time off: we feel that winding down is as important as creating the future of recreational products so we offer a competitive vacation package
- Competitive 401k offering. We want to make sure you enjoy retirement and believe in helping you get there. We provide a generous dollar-for-dollar match
What About Some Feel Good Extra Perks
- Flexible work schedule: balance is key to innovation, and we want to make sure you are at the top of your game with a schedule that will work for you
- Holiday season shutdown: between Christmas and New Year’s, we close some of our facilities and refill on good times
- Educational resources: We love to fuel your curiosity and encourage you to learn more so we provide you resources to stay cutting-edge, therefore, we all win together
- Discount on BRP products: what we build is amazing, freeing, revolutionary, and you’re first in line for the experience
- Growth opportunities: We believe in investing in you and your development. Stay with us and grow with us!
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey.
BRP US Inc. is an Equal Opportunity/ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Submit CV To All Data Science Job Consultants Across United States For Free