Job Location: Noida
Overall purpose of role
Responsible for providing end-to-end support administration of Salesforce CRM being used across UK and other international markets. The overall job responsibilities includes but is not limited to user case management, project delivery for new features and enhancements, database management, data mining, running queries and extensive reports and dashboards creation for management
Key Accountabilities
Sales force Administration and Incident management (70%)
- End-to-end administration including data maintenance, User and Incident management
- Responsible for Salesforce CRM database management, data mining, merging, running queries, publishing dashboards for senior management.
- Searching, event creation, report running, merging, mass transfers, editing accounts, data mining in Salesforce CRM database
- Report writing and maintenance of folders, dashboard creation and maintenance, tracking of user change requests, data processing prior to uploads, monitoring of emails for adhoc queries
- Act as a backup for any team member, in case of any unplanned leave or short notice resignation i.e. well versed with all aspects of Sales cloud.
- Ability to think out of the box, to be able to understand user queries and deliver beyond expectations by proactively providing solutions.
Business Liaison / Stakeholder Management (20%)
- Act as a Centre of excellence for users providing expert help and guidance on a wide range of complex and difficult subjects.
- Liaison with external vendors and 3rd parties for effective management of licensees and report management.
- Investigate and resolve the more complex problems, issues and queries.
- Liaise with the UK head office team, users, suppliers and other experts, as appropriate.
- Provide users with data analysis that Salesforce can provide.
- Provide presentations and a MI output at various forums.
Quality Management (10%)
- Ensure that the highest quality and accuracy standards are achieved in all the deliverables and that it matches the stakeholders expectations
- Drive for future quality improvements
- Share knowledge and best practice standards in an effort to continuously improve content delivery
Person Specification
Technical Skills/Competencies
- Attention to detail and quality of output
- MS Office applications
- Communication skills
– Ability to synthesise and summarise information concisely
– Ability to speak internationally with ease
- Team work
– Enjoys working in cross functional and multi-national teams
– Ability to drive own performance and achieve results
– Take responsibility for own personal development
Knowledge & Expertise
- Proficiency in MS Office (Excel, Word and Power Point)
- Ability to translate written instructions into action items
- Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times
- Strong business acumen
- Knowledge and understanding of the financial services industry, in particular commercial or investment banking, is preferable
Essential Skills/Basic Qualifications:
- 2-4 years of prior experience in Salesforce.com technologies
- Understanding of Salesforce security model
- Certified Salesforce Administrator
Desirable skills/Preferred Qualifications:
- Project management skills
- Understanding of Salesforce data model
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