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Job Location: Kolkata
Roles and Responsibilities Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.
• Ownership of / Accountability for Proposal development end-to-end and order management. • Responsible for workflow activities of all Requests and order enquiries to completion. • Confirm appropriate actions assigned to the service request and doing regular follow-up in case of no response
• Perform Order request tool updates throughout the lifecycle of the order • Raising and tracking of purchase orders related to service requests • Order placement for Customerapproved service
Provide Experience in customer service in a Call Centre environment • Good cross-cultural awareness to be able to effectively communicate with UK customers • Exposure in Order management with the ability to recognise the customers needs • Good self-management (Attendance/Break Management/Adherence/AHT/Wrap) • PC literate with good system navigation skills • Good Data input skills • Good Problem solving
Desired Candidate Profile Candidate should be fresher ( 2020, 2021, 2022 pass out only).
2019 and before pass out candidates will not be considered.
BE/B.Tech are not eligible.
Candidate should have excellent communication skill in English and should have good though process, can communicate fluently and have problem solving skill set.
Interview rounds- 1> Online written and aptitude test.
2> Communication test
3> Operations round
4> HR Round
Interested candidates can directly come for the walk in interview on 27th March 2023 at BT office with heir updated CV and govt ID proofs.
Note- Candidates should be ok with 24/7 all rotational shift( US/UK) shift.
Perks and Benefits —Salary- Stipend- within the range.
Both side Cab facility , global exposure, and global culture and salary is competitive as per the market.
Note- Experience candidates are requested not to apply for this job as this is only for freshers.
Walk in date- 27th Feb 2023, Time- 10 am to 12 pm after 12 pm we will not be able allow any candidates.
Address- Address- BT E services, DLF 2 , Tower B, 7th floor, New town, Kolkata- 700135.
Contact person- Nivedita Ghosh/ Tuhin Bag