Job Location: Gurugram
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if youre interested in the power of potential, why not join us today and release yours? You can read more here about what its like to work at BT.
Were now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And were on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if youre interested in the power of potential, why not join us today and release yours? You can read more here about what its like to work at BT.
3rd Line Data Engineer
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.
Why this role matters
Purpose of the Role:
Our purpose is to use the power of communication to not only make a better world but also for us to be number one for Service in the European business market. This will be achieved by doing our best for our colleagues and our customers, building the best networks and doing the best for our country, society and our communities.
This role provides technical support and managed services to our customers through the use of network technologies, 24x7x365 days a year. By using market leading products and applying BTs process, quality and intellectual property, we provide our customers with services to facilitate their objectives through the power of communication.
The role requires a skilled technical engineer who is an innovative, engaging, driven individual and has a proven record of achievement.
What youll be doing
Your Accountabilities:
- Utilizing experience and evolving technical ability to resolve technical incidents, service requests, changes or problems relating to the networks portfolio.
- Deal with customer requests in line with Service definitions and SLA’s.
- To escalate and manage incidents and requests to vendors in a timely fashion.
- Management and documentation of information relating to customer incidents, service requests, change and problem, and the effective communication of progress of such events to all stakeholders in line with internal process.
- Collaborate with all BT business units to bring about timely resolution of technical issues.
- Ensuring continued development of product knowledge, known issues and troubleshooting techniques throughout the support teams.
- Undertake personal training and development in line with departmental needs and in line with a Personal Development Plan as agreed with Line Manager.
- Development of training, tools and processes to ensure teams increase and develop technical capability.
- Perform as an integral member of the Networks team providing 24x7x365 service participating in an on-call support rota outside of core hours.
- Support a SME for designated clients and technologies.
- Contribute towards the pro-active review and maintenance of customer infrastructure.
- Provide input and approval within the ‘Acceptance into Service’ process for new customers.
Well also need to see these on your CV
Qualifications you would be expected to have:
- Relevant Technical Qualification
- ITIL aware (Preferred)
- CCNP – Mandate
- CCIE – Data (Preferred)
Skills/Experience required for the Job:
- 5+ years working exp. within a network integrator support environment as a Network professional.
- Understanding of EMS products, customer IT systems and applications.
- Hands on exp. on Cisco products (Data network and security) and complex troubleshooting.
- Experience working across a service lifecycle.
- Good technical foundation in network technologies, specifically Cisco technologies and associated management applications.
- Advocate of service improvement and service transformation.
- Well-developed organisation, prioritisation, communication (written and verbal), tenacity and ownership skills.
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed. That’s why we welcome applications from all parts of the community.
Who is the BT Group
Were the leading communications provider with customers in 180 countries. Across the world we enable customers digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
Were the leading communications provider with customers in 180 countries. Across the world we enable customers digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services..
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