Job Location: Atlanta, GA
Job Detail:
Short Description
The Service Delivery Project Coordinator Analyst with assist with planning, reporting, executing, and finalizing projects according to scheduled deadlines.
Responsibilities
Must be local to Metro Atlanta
This position reports to the Office of Information Technology Service Delivery, reporting to the Telecommunications and Wireless Support manager.
The Service Delivery Project Coordinator Analyst with assist with planning, reporting, executing, and finalizing projects according to scheduled deadlines.
This may include acquiring resources and coordinating the efforts of team members, vendors, and contractors.
The position will require good verbal and written communications skills and the ability to build strong professional relationships with customers throughout the agency.
A strong background in Project Management
Vendor Management
Organizational Management
Able to travel 30% of the time
Role And Responsibilities
This position reports to the Office of Information Technology Service Delivery, reporting to the Telecommunications and Wireless Support manager.
The position requires a strong background and experience in Organizational Management, Process Flow Mapping, Business Operations, overseeing system upgrades, researching new tools and the ability to build strong professional relationships. 30% travel required.
The Project Coordinator/ Analyst will drive Service Delivery process improvement and issue resolution, develop Process Engineering, and conduct Business Analysis for IT DBHDD Managed Network Services (MNS) Enterprise wide.
Assist with leading and developing the delivery and roll-out of highly successful, customized projects.
Effective Oral and written communication skills and the ability to build strong professional relationships with 30% travel required.
Qualifications And Education Requirements
Bachelor’s Degree in Business Administration, Management
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams, WebEx)
Proficiency with SharePoint, Dashboards, and Business Process Management
Project Management, Vendor Management, Process Engineering, Good interpersonal skills
Great communication skills, Attention to detail, Productivity Tracking, Mapping and Reporting
Preferred Skills
Understanding of Mobile Device Management and Telecom Communications.
Understanding of Audio Video Conferencing utilizing WebEx.
Solid understanding of IT needs details the requirements and leads to developing and validating the solution.
Coordinates with different departmental teams to produce better business outcomes.
Test business practices and recommends improvements.
Skill
Required / Desired
Amount
of Experience
Bachelor’s Degree in Business Administration, Management
Required
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Teams, WebEx)
Required
3
Years
Proficiency with SharePoint, Dashboards, and Business Process Management
Required
3
Years
Project Management, Vendor Management, Process Engineering, Good interpersonal skills
Required
3
Years
Great communication skills, Attention to detail, Productivity Tracking, Mapping and Reporting
Highly desired
3
Years
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