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Job Location: Remote
Job Detail:
Data Scientist
6 months
Plano, TX
Top 3 must-have skills/requirements-
1. Programming Languages – Python, R, SQL, or SAS (Combinations or singular, but
SQL is a must for due to existing data sources)
2. Data Visualization tools – Tableau (Preferred experience), PowerBI, Excel (Must
have expert skills in Excel), Other (Please provide details)
3. Machine Learning experience. Would like to see examples of problems you have
worked using ML and outcomes/results of your work (If you cannot share
programs, please select public data and provide some insights you find in the
data.
Additional Notes:
- No relo required. We will consider remote for the right candidate, and will also offer onsite in NJ and Legacy office.
Education:
- Bachelor’s Degree in Data Science or similar
How many years of experience is required:
- 1-2 years as a Data Scientist, we would look at applicants with extensive Data Analyst experience or Data Engineer experience and a proven track record of success providing insights with unstructured data
ROLE AND RESPONSIBILITIES
Digital Transformation team Data Scientist will work with business owners, Product Managers, and Program Managers to develop and build required data collection mechanisms, data analysis models, and dashboard views for delivery to Samsung leadership and across teams that are internal customers of the products and programs we support.
The candidate should have an existing understanding of customer care, especially experiences in the digital realm, or be ready and able to quickly gain an understanding of the Samsung Care experience. Successful candidates will have the ability to work in a very fast paced environment and be able to adapt to rapid changes.
Key tasks of the role:
- Analyze large sets of customer survey and operational data by leveraging the Big Data platform
- Work with business stakeholders to determine the best way to visualize their data needs and create those visualizations o This may require the creation of new dashboards in existing platforms, or generation of simple reporting in Excel o Reporting via automated tasks will help drive success in the role
- Identify key drivers impacting customer´s satisfaction, specifically on Care Digital channels
- Identify gaps in existing data and suggest ways to close those gaps
- Build out capabilities to forecast future needs and identify new needs
- Identify key drivers impacting customer experiences o May be based on survey results or process related data
- Willingness to work across data sets separated by logical systems
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Desired candidates should have experience in a Data Scientist role and have a track record of proven success. Samples of analysis and reports on public data sets created by the candidate are a plus. Samsung may ask some candidates to review anonymized data sets for analysis and report. We will consider candidates who have worked in a Data Engineering or Data Analyst roles over longer periods of time who can show proven success in the role and with delivery of analysis and report samples for review.
Education experience include:
- Degrees related to Mathematics, Statistics, Computer Sciences, or Finance; or Micro Certifications from organizations like Coursera and Udacity in Machine Learning, AI, Data Anlytics, Programming in related languages such as R, Python, and SQL PREFERRED SKILLS
- Advanced Excel Skills are an absolute must
- Experience with Tableau will be most beneficial but we want you to bring your skills with other platforms to help us build a robust capability o SAS, TensorFlow, Spark, Hadoop, SQL based tools etc. would be considered acceptable in place of Tableau
- Advanced Statistical Analysis
- Experience with Adobe Analytics platforms
- Predictive Analytics capabilities using machine learning and data modeling
- Executive Presentation Readiness – Presence and Confidence when presenting to executive level leaders
ADDITIONAL NOTES
Regardless of location, candidates should be willing to work business hours related to Eastern time zone operations. Flexible daily work between 8am and 6pm Eastern to support key business owners.
Posted by: RG
Job Type: Contract
Pay: From $50.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Education:
- Bachelor’s (Preferred)
Experience:
- Python: 3 years (Preferred)
- R: 3 years (Preferred)
- Tableau: 3 years (Preferred)
Work Location: Remote
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