Job Location: Gurugram
CashKaro and EarnKaro are two of India’s fastest-growing B2C products. Our mission is to re-invent how businesses acquire customers & sales. We are already a key marketing partner to Amazon, Flipkart, Ajio, Myntra & 100s of top eCommerce companies. We are backed by marquee investors like Kalaari, Ratan Tata, and Korea Investment Partners (last raised $10mm). With a 200-250 INR crores revenue run rate, we are on track to be India’s next unicorn.
Role Specifics – Day in the Life
- Go through customer queries/tickets and resolve them within the stipulated time.
- Read the contents of the ticket and resolve it with the correct/appropriate solution.
- Update the status and comments/notes against each ticket as per the business guidelines.
- Use pre-defined checklists to figure out the right resolution for each ticket.
- Resolve tickets and respond to CRM escalations with accuracy and pre-defined timelines.
Must have skills :
- Education : Graduate in any discipline
- Experience : 0 to 1 year
- Should have basic office/excel skills – The candidate must have some basic excel knowledge, he should know basic mathematical & text functions
- Good verbal and written communication skills
- Should align with our Core Cultural Aspects like Hustle, Ownership, Hunger to learn and self improve and Show respect
Why Join Us :
- Start-up Environment – Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
- Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
- An Environment for Innovation – We create a culture for innovation by giving an employee the prowess to create, make and innovate.
- We’ve got you covered – From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we’ve got your back!
- Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.
Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK’s value. CashKaro.com and EarnKaro.com are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
CashKaro.com and EarnKaro.com will not pay any third-party agency or company that does not have a signed agreement with CashKaro.com and EarnKaro.com.
Visit our Career Page at – https://cashkaro.com/page/careers
Follow Us at https://www.linkedin.com/company/cashkaro-com/mycompany/