Job Location: Chennai
Career Area:
Information Technology
Job Description:
Job Title: Senior IT Analyst – Technical Infrastructure
Job Location: Chennai, India
Job Purpose:
This position is part of Caterpillars Network Analytics Support Team. As part of the Network Analytics team, you will have the opportunity to work both independently and collaboratively on complex issues and projects that may span multiple infrastructure components or applications. You will develop your professional network and leadership skills, assisting in the creation and support of IT Solutions that enable Caterpillar success. Further, you will contribute real value by developing, integrating, and/or supporting in-house and purchased applications or infrastructure solutions in order to solve complex business problems.
Job Duties:
Utilizing established network analysis systems tools and processes, including ScienceLogic, ThousandEyes, Gigamon, Wireshark, Broadcom NFA, PowerBI, API, SQL, Shell, and Python.
Creating and delivering data-driven analyses / reports, test plans and execution to many different customers, including applications and infrastructure, Caterpillar business units, Caterpillar dealers and suppliers.
• Assisting Network planners when needed to help interpret capacity and performance data and reports for their capacity planning needs.
• Enhancing existing systems by understanding use cases or requirements, identifying areas for modification and improvement, and executing the enhancements.
• Working with vendors on the integration of purchased application(s) and/or infrastructure.
• Providing assessments of response times and network traffic for new application deployments and releases / upgrades.
• Providing deeper analysis of application / network response times for issues and proactive improvements.
• Working directly on application / technical problem identification and resolution, including off-shift and weekend support functions.
• Participating in integrated testing and user acceptance of application or infrastructure components.
• Designing and implementing processes, or process improvements, to aid in development and support.
• Responding to incidents assisting with analysis to improve MTTR.
• Investigating the network paths.
• Setting up network traces and analyzing traces.
Basic Qualifications:
• Bachelor’s Degree or relevant certifications.
• Five to seven years of progressively responsible IT job-related experiences.
• Three years of experience in network administration, systems and/or application administration on Linux or Windows platforms.
• Proficiency in Python or other language and API or SQL.
Top Candidates Will Also Have:
• 2-3 years of development experience with Python, API, SQL, and Shell.
• Experience working with Enterprise analytics and monitoring solutions (ScienceLogic, ThousandEyes, PowerBI, AWS S3, Snowflake, syslog, and/or network flow logs) and integrating data into these tools with outside sources.
• Experience with cloud technologies via AWS or Azure.
• Experience working with Cisco networking technologies.
• Experience working with Silver Peak SDWAN technologies.
Caterpillar is an Equal Opportunity Employer (EEO).
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